HUNG TRAN
Anaheim,Washington
Summary
Dynamic manager with proven leadership at Pho Fusion and Grills, enhancing customer satisfaction through effective problem-solving and team training. Skilled in inventory management and strategic planning, I consistently improved service quality and operational efficiency, fostering a collaborative environment that drove success. Motivational leader and organizational problem solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Pho Fusion and Grills
Federal Way, WA
08.2022 - 04.2023
- Supervised front-of-house and kitchen staff for daily restaurant operations
- Managed inventory, vendor orders, and payments
- Trained staff and enforced food safety practices
- Resolved customer complaints and improved service satisfaction
- Monitored revenue and maintained inventory records
Front House Server
Pho Fusion and Grills
Federal Way, WA
04.2022 - 08.2022
- Took customer orders and delivered food efficiently
- Maintained cleanliness and organized shift schedules
- Handled shift revenue and restocked front-house inventory
Receptionist
Golden Beach Hotel
Da Nang, Vietnam
01.2017 - 12.2017
- Facilitated check-ins/outs and managed guest transactions
- Coordinated with housekeeping and security for guest satisfaction
- Served as primary English-speaking staff for international guests
- Maintained clean, guest-ready room standards
Education
Bachelor of Arts - General Business
Central Washington University
DesMoines, WA06-2025
Associate in Business -
Green River College
Auburn, WA03-2022
Skills
- Leadership and team supervision
- Customer service and communication
- Problem solving and conflict resolution
- Inventory management and organization
- Employee training
- Decision-making
- Multitasking Abilities
- Strategic planning
- Teamwork and collaboration
- Communication skills
Certification
- Social Media Marketing Certification, HubSpot, 01/01/25
- Inbound Marketing Certification, HubSpot, 02/01/25
- Food Manager Certification, WA State, 07/01/23
- MAST Certification, WA State, 08/01/23
- Food Handler’s Permit, WA State, 10/01/21
Additional Information
Music composer, rapper, and performer with content published on YouTube and Spotify
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Manager
Pho Fusion and Grills
08.2022 - 04.2023
Front House Server
Pho Fusion and Grills
04.2022 - 08.2022
Receptionist
Golden Beach Hotel
01.2017 - 12.2017
Bachelor of Arts - General Business
Central Washington University
Associate in Business -
Green River College
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