Hunter Back
Fairhope,AL
Summary
Dynamic Senior Commercial Account Manager with extensive experience in the roofing and restoration industry, recognized for effective negotiation skills and client-focused strategies. Demonstrated success in streamlining service delivery and fostering collaborative environments, committed to enhancing customer retention and driving sustainable business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Commercial Account Manager
Tarrant Roofing
Fort Worth, TX
05.2023 - 04.2026
- Developed and maintained strong relationships with commercial clients to enhance customer satisfaction.
- Collaborated with project manager, superintendent, sub contractors, and material manufacturer representatives to streamline service delivery and improve client communication.
- Led successful negotiations on high-value deals, securing substantial profits while mitigating potential risks for the company.
- Maintained detailed knowledge of industry trends, regulations, and area specific building codes to provide informed guidance on compliance issues affecting clients' businesses.
- Boosted customer retention by providing exceptional account management and addressing client concerns promptly.
- Processed daily mail, email, and phone calls from customers and property management groups to generate new business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Oversaw commercial estimating processes as Commercial Service Manager and Senior Commercial Account Manager.
- Utilized and operated a DJI Matrice 30T Drone to obtain photos, video, and thermal imaging analysis.
Roof Technician
Hancock Claims Consultants
Nationwide
09.2012 - 05.2023
- Conducted thorough roof inspections to identify damage and recommend repairs on steep/high roof systems utilizing rope and harness and other specialized tools.
- Analyzed inspection data to provide accurate assessments for insurance claims processing.
- Implemented quality control measures that enhanced service delivery and customer satisfaction.
- Effectively communicated with clients regarding project timelines, material choices, and cost estimates.
- Participated in regular continuing education courses to stay up-to-date with industry trends and advancements in roofing technology.
- Increased company reputation through meticulous attention to detail and commitment to client satisfaction.
- Reduced job completion time with efficient use of tools and materials, leading to increased productivity.
- Executed pilot programming for measurement software hover, ensuring functionality and reliability.
- Collaborated with Allstate Insurance development team to enhance property inspection processes through 'Virtual Assist' technology.
- Performed critical installation of board ups and emergency tarping to enhance roof safety, integrity, and prevent further water intrusions.
Restaurant Server
Shipps Harbour Grill
Orange Beach, AL
06.2008 - 08.2011
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Developed menu knowledge to provide recommendations, enhancing guests' dining choices and experiences.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Efficiently managed food and beverage orders using POS systems to enhance service speed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new team members on restaurant procedures, fostering a cohesive work environment.
- Monitored dining area for cleanliness and organization, adhering to health and safety standards.
Education
High School Diploma -
Fairhope High School
Fairhope, ALSkills
- Excel in relationship building and management with client/carrier/property management groups
- Proposal writing and material take offs for commercial and residential Modified Bitumen, TPO, PVC, KEE, Silicone coating, Acrylic Coating, Standing Seam , PBR Panel, Stone Coated Steel, Slate, Tile, Asphalt Shingle, and custom fabricated flashing applications
- Teamwork and collaboration for duration of projects with project manager, superintendent, separate trades, and material manufacturer representatives
- Capable of extracting core samples and installing permanent repair to manufacturer specifications on all flat roof systems
- Attention to precise project details and contingencies by creating project/customer specific site maps and diagrams
- Acculynx CRM software proficiency
- Xactimate software proficiency
- Xcel software proficiency
- Microsoft Word software proficiency
- Drone operation expertise
- Comfortable accessing and evaluating 12/12 pitched roofs for inspections
- Proficient in conducting inspections at various building heights
Certification
- OSHA 10
- Adult First Aid
- CPR/AED
- HAAG
Timeline
Senior Commercial Account Manager
Tarrant Roofing
05.2023 - 04.2026
Roof Technician
Hancock Claims Consultants
09.2012 - 05.2023
Restaurant Server
Shipps Harbour Grill
06.2008 - 08.2011
High School Diploma -
Fairhope High School