Hunter Bednarek
Houston
Summary
Knowledgeable with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Writer
Darr Equipment Co.
10.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assist customers with accurate quote for complete repairs.
- Logged work orders and change orders into [Software] database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
Service Technician
Darr Equipment Co.
08.2020 - 10.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Diagnosing electrical and combustion issues.
Ground Operations Agent
Lufthansa Airlines
12.2017 - 08.2021
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
Education
High School Diploma -
Atascocita High School
Houston, TX08-2018
Skills
- Customer service
- Attention to detail
- Troubleshooting skills
- Flexible and adaptable
- Repair techniques
- OSHA requirements
- Computer skills
Languages
American sign language
Limited Working
Timeline
Service Writer
Darr Equipment Co.
10.2023 - Current
Service Technician
Darr Equipment Co.
08.2020 - 10.2023
Ground Operations Agent
Lufthansa Airlines
12.2017 - 08.2021
High School Diploma -
Atascocita High School
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