Hunter Evans
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Vic Vaughan Toyota Of Boerne
02.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Advisor
Vic Vaughan Toyota Of Boerne
12.2019 - 02.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained a CXI of 4.75 for 2022 and 4.71 for 2021
Service Advisor
Cavender Toyota
07.2016 - 12.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained an average SPSI of over 97%
- Averaged 400 Repair orders monthly
Night Manager
Babes Old Fashioned Food
07.2014 - 07.2016
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2016
Skills
- Budget Control
- Multiple Priorities Management
- Resource Allocation
- After-Sales Support
- Shift Scheduling
- Service Documentation
- New Employee Hiring
- Conflict Resolution
- Workplace Safety
- Culture Development
- Customer Service
- Performance Evaluations
Accomplishments
Helped increase customer pay RO count by a minimum of 5% MOM
Record Sales and Gross profits
Graduated "Model-netics" - Course in understanding of employees and work habits to help improve productivity and capabilities.
Vaughan Auto Group Tournament of Champions 2022 Winner "Company wide contest to find the best ASM within the auto group"
Timeline
Service Manager
Vic Vaughan Toyota Of Boerne
02.2023 - Current
Service Advisor
Vic Vaughan Toyota Of Boerne
12.2019 - 02.2023
Service Advisor
Cavender Toyota
07.2016 - 12.2019
Night Manager
Babes Old Fashioned Food
07.2014 - 07.2016
High School Diploma -
John Marshall High School
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