Hunter Mershon
Queensbury
Summary
Knowledgeable Barista with solid background in customer service and creating high-quality beverages. Recognized for exceptional customer service and effective time management. Skilled in resolving customer complaints and fostering loyalty, while maintaining a clean workspace. A team player who thrives in fast-paced environments, adept at training new staff and enhancing overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Barista/Cashier
Kru Coffee
08.2021 - Current
- This position is the same as the one I held at Spektor Coffee Roasters, but the co-owners took full ownership and changed the name of the business.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista/Cashier
Spektor Coffee Roasters
07.2019 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista/Cashier
Caffe Vero
05.2018 - 07.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista/Cashier
Dunkin' Donuts
03.2016 - 01.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
No Degree - Medical Coding
AAPC
06-2025
High School Diploma -
Warrensburg Jr./Sr. High School
Warrensburg06-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Excellent memory
- Works well in a fast-paced environment
- Microsoft office proficiency
Timeline
Barista/Cashier
Kru Coffee
08.2021 - Current
Barista/Cashier
Spektor Coffee Roasters
07.2019 - 08.2021
Barista/Cashier
Caffe Vero
05.2018 - 07.2019
Barista/Cashier
Dunkin' Donuts
03.2016 - 01.2017
No Degree - Medical Coding
AAPC
High School Diploma -
Warrensburg Jr./Sr. High School
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