Hunter Henderson
Batavia,IL
Summary
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the customer and associate experience.
Overview
8
8
years of professional experience
Work History
Merchandising Execution Area Supervisor
The Home Depot
Darien, IL
10.2019 - Current
- Trained team members in successful strategies to meet operational and vendor expectations.
- Implemented daily planning to ensure labor hours were being used appropriately.
- Walked with store leaders to inform them of upcoming projects that will impact various areas of the store.
- Promoted business' development by building and maintaining relationships with store leaders
- Use of detailed planning to ensure large store events are executed on time and without flaws.
- Develop lasting business relationships with associates by providing them the resources needed to be successful and grow in the role.
Department Supervisor
The Home Depot
Peoria (2017-2018) Naperville (2018-2019), IL
06.2017 - 10.2019
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Developed associates to ensure they had the tools and knowledge to take care of each customer.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 3 to 60 employees, delegated tasks and followed up with associated to see if they encountered any issues completing assigned tasks.
Flooring and Electrical Sales Associate
The Home Depot
Peoria, IL
03.2016 - 06.2017
- Followed up with customers to assess the needs of their project.
- Demonstrated features of different flooring options.
- Assisted customers with selecting appropriate floor types and styles.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assist customer in understanding the needs of their electrical project and provide them the best solution
Head Cashier
The Home Depot
Peoria, IL
09.2015 - 03.2016
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions.
- Resolved escalated customer disputes.
- Educated employees on register use, merchandising and customer service.
Key Carrier
Burlington Coat Factory
Peoria, IL
08.2014 - 09.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw general employee performance.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Oversaw the EB and Flow of new merchandise in the home good department.
Education
Associate of Arts - Business Administration
Illinois Central College
East Peoria, IL06.2017
High School Diploma -
Farmington Central High School
Farmington, IL05.2014
Skills
- Delegation and Supervision
- Delivering Reviews
- Staff Coaching and Training
- Computer Proficiency
- Professional Relationships
- Adaptable to Changing Demands
- Store Reset and Recovery
- Administrative Documentation
- Project Planning
Volunteer Job
Chairman of the Board of Trustees / Director of Building Operations
Community United Methodist Church
- Develop and manage yearly operating budget for the 40,000 sqft church building and other church owned property.
- Coordinate all capital projects ( Remodeling of various spaces, vetting and hiring contractors, develop and maintain project budget)
- Communicate with various church staff members on needs for their areas of the building
- Partner with vendors and city personal to ensure all annual safety inspections are completed in the building.
- Hire and coordinate with all contractors on basic cleaning and maintenance needs of all church owned properties.
- Inspect other church owned properties for any repairs or improvements needed.
Timeline
Merchandising Execution Area Supervisor
The Home Depot
10.2019 - Current
Department Supervisor
The Home Depot
06.2017 - 10.2019
Flooring and Electrical Sales Associate
The Home Depot
03.2016 - 06.2017
Head Cashier
The Home Depot
09.2015 - 03.2016
Key Carrier
Burlington Coat Factory
08.2014 - 09.2015
Associate of Arts - Business Administration
Illinois Central College
High School Diploma -
Farmington Central High School
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