Hunter Jergens
Dayton
Summary
Experienced store manager with a background in team leadership, safety procedures, conflict resolution, and high pressure decision making. Known for staying calm under stress, communicating clearly, and maintaining exceptional service standards. Excited to transition these strengths into a Flight Attendant position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Gilligan Dunkin'
09.2021 - Current
- Delivered high-level customer service by assisting hundreds of guests weekly,resolving concerns quickly, and maintaining a positive welcoming environment.
- Led and trained team members to ensure consistent service quality,strong communication and smooth operations.
- Stayed calm and solution focused during difficult customer interactions, emergencies, or unexpected issues.
- Maintained safety standards by enforcing company policies, completing daily checks, and addressing hazards.
- Managed fast paced environments, multitasking while maintaining a friendly, professional demeanor.
Education
Associate of Applied Science - Business Management
Sinclair College
Dayton,OH01-2028
High School Diploma -
Beavercreek High School
Dayton,OH05-2019
Skills
- Customer Service
- Safety Procedures
- Conflict Resolution
- Communication
- Hospitality
- Problem solving
- Time management
- Leadership and team building
Accomplishments
Rising Star Of The Year-2023 and 2024
Recognized for outstanding leadership, rapid performance growth and exceptional customer service.
Restaurants Of Excellence
Honored for exceptional operational standards, and strong team performance.
Preparation for two new stores
prepared and trained teams for successful store openings.
Certification
ServSafe Food Protection Manager Certification - 2023
Timeline
General Manager
Gilligan Dunkin'
09.2021 - Current
Associate of Applied Science - Business Management
Sinclair College
High School Diploma -
Beavercreek High School
6x Quarterly Performance Winner - #1 store in the company
Recognized six consecutive quarters for top customer satisfaction, sales performance, and operational excellence.