Hunter Katusky
Mondovi,WI
Summary
Hardworking Service Specialist skilled in Exclusion and structural analysis. Accustomed to maintaining professional repairs among coworkers with the ability to answer questions with a solution. Ability to communicate between other coworkers to transparently set-up and plan for jobs. Dedicated to providing skilled, professional, and seamless repairs. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
3
3
years of professional experience
Work History
Service Specialist
1st Choice Pest Solutions
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Durand-Arkansaw Highschool
Durand, WISkills
- Calm and Professional Under Pressure
- Customer Loyalty
- Chemical Applications
- Training Junior Team Members
- Good Communication Skills
- Problem Resolution
- Senior Leadership Support
- Ability to Work Independently
- Creative Solutions
- Understanding Customer Needs
- Problem-Solving Ability
- Customer Service
Accomplishments
- NWCOA Zoonotics Standard Certified
- 7.1 Structural Pest Control Certification
- 1.3 Livestock & Poultry
- 3.0 Turf & Landscape
- 7.3 Termite Control
- 5.0 Aquatic & Mosquito
- 6.0 Right-of-Way & Nat areas
Timeline
Service Specialist
1st Choice Pest Solutions
03.2020 - Current
High School Diploma -
Durand-Arkansaw Highschool
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