Marcus Reboredo
San Jose,CA
Summary
Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction. Laboratory-trained scientist offering several years promoting exceptional skills in research and analysis. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Service Specialist
Lucky's Supermarket
San Jose, CA
02.2024 - Current
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided guidance and support to junior staff members when needed.
Driver Helper
UPS
San Jose, CA
11.2020 - 01.2021
- Checked customer orders against invoices for accuracy prior to delivery completion.
- Ensured that all items were properly secured in the vehicle for transport.
- Kept loads from being damaged through proper loading and security.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Dropped off items at customer locations.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Education
Bachelor of Science - Marine Science
California State University, Monterey Bay
Seaside, CA12-2023
Skills
- Cross-functional coordination
- Client retention strategies
- Complaint resolution
- Data entry
- Microsoft office expertise
- Problem-solving
- Calm demeanor
- Adaptive team player
- Proofreading
- Retail store support
- Laboratory techniques
- Peer reviews
- Lab experiments and research
- Statistical modeling
- Data analytics
- Hypothesis testing
- Remote sensing
Timeline
Service Specialist
Lucky's Supermarket
02.2024 - Current
Driver Helper
UPS
11.2020 - 01.2021
Bachelor of Science - Marine Science
California State University, Monterey Bay
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