Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Hunter Milton

Moorpark,CA

Summary

IT Support professional with extensive experience in Windows environments, Microsoft Entra ID, and Intune-managed devices. Demonstrated expertise in troubleshooting hardware and software issues, enhancing cybersecurity awareness, and delivering clear communication to end users. Recognized for high productivity and efficient task management as a Support Intern. Proficient in customer service, technical troubleshooting, and issue resolution, ensuring effective support operations and positive client experiences.

Overview

3
3
years of professional experience
8
8
Certifications

Work History

IT Support Intern

IT Support Intern
Simi Valley, USA
06.2025 - Current
  • Provide Tier 1-2 technical support for Windows, Microsoft 365, Teams, and OneDrive
  • Administer users and devices using Microsoft Entra ID and Intune
  • Install and maintain endpoint protection using Cortex XDR; support phishing awareness via KnowBe4
  • Perform hardware lifecycle maintenance (RAM upgrades, battery replacements, laptops, printers)
  • Assist with backups, documentation, firewall changes, and PowerShell scripting
  • Awarded Employee of the Month (August 2025)

Freelance IT Support & Computer Technician

Freelance IT Support & Computer Technician
Moorpark, USA
01.2023 - Current
  • Built and troubleshot custom PCs ensuring hardware compatibility and OS optimization
  • Provided remote and on-site support for Windows and Linux systems
  • Configured home networking equipment and resolved connectivity issues

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Remote
12.2025

Skills

  • Windows
  • Ubuntu Server LTS
  • Microsoft Entra ID
  • Intune
  • Cortex XDR
  • KnowBe4
  • TCP/IP
  • Wi-Fi
  • Firewalls
  • PowerShell
  • Pulseway
  • PC Builds
  • Laptop Repair
  • Printers
  • Customer Service
  • User Training
  • Documentation

Certification

Comptia A+

Timeline

IT Support Intern

IT Support Intern
06.2025 - Current

Freelance IT Support & Computer Technician

Freelance IT Support & Computer Technician
01.2023 - Current

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Hunter Milton