Hunter Smith
Fayetteville,NC
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
7
7
years of professional experience
Work History
Quality Process Assistant
Amazon NIXD
06.2024 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supported project managers in meeting deadlines while maintaining high-quality results through proactive problem-solving skills when faced with unexpected challenges or delays.
Amazon Robotics Quarter Back
Amazon Robotics
08.2023 - 07.2024
- Strengthened team productivity through effective communication of project goals, expectations, and progress updates.
- Developed innovative robotic solutions, addressing complex manufacturing challenges.
- Continuously monitored industry advancements in robotics technology adapting methodologies accordingly.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Acting Area Manager of Operations
Amazon Robotics
02.2024 - 06.2024
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Front Office Manager
Food Lion
12.2017 - 01.2019
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
No Degree - General Studies
Fayetteville Technical Community College
Fayetteville, NC01-2017
High School Diploma -
Cape Fear High School
Fayetteville, NC01-2017
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Process improvement
- Human-robot interaction
- Robot operating system
- Project planning
- Cross-functional coordination
- Workforce planning
Languages
English
Native or Bilingual
Timeline
Quality Process Assistant
Amazon NIXD
06.2024 - Current
Acting Area Manager of Operations
Amazon Robotics
02.2024 - 06.2024
Amazon Robotics Quarter Back
Amazon Robotics
08.2023 - 07.2024
Front Office Manager
Food Lion
12.2017 - 01.2019
No Degree - General Studies
Fayetteville Technical Community College
High School Diploma -
Cape Fear High School
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