Amazon Web Services
Hunter Griffin
DevOps
Elk Grove,CA
Summary
Experienced in the intersection of people and technology, bringing a wealth of experience working with systems in small businesses and enterprise-level organizations. Expertise includes extensive knowledge of Amazon and Google Cloud services, as well as cloud-based virtualization. Proficient in programming languages like Java and Python, and well-versed in multiple operating systems such as Unix, Linux and Windows. Committed to reliability continuasly seeking opportunities to expand knowledge and skills.
Overview
13
13
years of professional experience
Work History
Senior Software Analyst
Catalis
04.2022 - Current
- Participated in strategic planning sessions, providing valuable input on technology trends and their potential impact on company objectives.
- Fostered strong relationships with clients through clear communication and timely resolution of support requests, ultimately leading to high levels of customer satisfaction and repeat business.
- Assisted with sales efforts by creating detailed technical proposals highlighting key benefits of the company's software solutions.
- Managed AWS Systems and saved the company over $20K in one year by careful analysis of billing to find overspending
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
Software Contractor
Griffinworks
04.2018 - 04.2022
- Reduced development time by creating reusable code libraries for future projects.
- Customized software solutions to meet unique client needs, resulting in increased customer satisfaction rates.
- Increased client retention by providing exceptional customer support and addressing technical concerns promptly.
- Collaborated with cross-functional teams to develop innovative software products and features.
- Decreased developer by up to 50% by implementing proper ticket management and knowledgebase through Jira and Confluence
Senior Support Engineer
Software Consulting Associates LLC.
04.2016 - 04.2018
- Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users.
- Conducted remote diagnostics and provided timely resolutions to client's technical issues.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
- Managed up to 60 Incoming calls, emails, and self-support tickets daily.
- Developed software addons, end user reporting websites, increasing annual support contracts by 20% every year.
IT Consultant
American Science and Technology Center
02.2013 - 03.2016
- Sole IT for a non profit.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Installation and upkeep of servers, networks and PCs
- Implemented and Managed Email and Web Services for organization.
IT Consultant
CMI-Tec
01.2014 - 03.2016
- Access and SQL Management and design
- Network installations
- Computer deployments
- Server install and upkeep
- Hyper-V setup and installation
- Cloud based installations and migrations
- Server 2003 - 2012 R2 Management
- Linux installation and management
- Printer installations and repair
- Wi-fi diagnostics and Mapping
- Provide one on one client training
- Web Design and Maintenance
Intern for Hardware and Systems
Dutchess Community College
01.2012 - 08.2015
- Installation and maintenance of deployed computers
- Cat5/6 cable Running
- Virtual Machine Deployment and creation
- OS deployment and upkeep
- Installation of security cameras
- Cisco Network installations
- Fiber Optic cable running
- TV broadcasting upkeep
- Computer repair
Education
Certification - OSHA Training and Certification for Electrical and general work safety
Dutchess Community College
Poughkeepsie, NewYork01.2015
Degree - Computer Science,Information Systems Management
Dutchess Community College
Poughkeepsie, NewYork01.2015
High School Diploma -
Franklin D Roosevelt High School
Hyde Park, NY01.2012
Skills
- Amazon Web Services
- VMware, KVM, Hyper-V SME
- Container systems(Docker,K8s,etc)
- Linux System Administration
- Windows Server Administration
- SQL Proficiency
- Java Programming
- Python Development
Software
Microsoft Windows and Office
Docker
Virtualization Software
Ansible and other IOC
Timeline
Senior Software Analyst
Catalis
04.2022 - Current
Software Contractor
Griffinworks
04.2018 - 04.2022
Senior Support Engineer
Software Consulting Associates LLC.
04.2016 - 04.2018
IT Consultant
CMI-Tec
01.2014 - 03.2016
IT Consultant
American Science and Technology Center
02.2013 - 03.2016
Intern for Hardware and Systems
Dutchess Community College
01.2012 - 08.2015
Degree - Computer Science,Information Systems Management
Dutchess Community College
Certification - OSHA Training and Certification for Electrical and general work safety
Dutchess Community College
High School Diploma -
Franklin D Roosevelt High School
Personal Information
Available: Immediately
2016 Amazon Security Jam Winner
In 2016 I attended AWS Summit NY and competed in the annual security jam. In this contest you are paired with 5 randomly selected attendees and given a set of scenarios built in AWS to test your analytical and security knowledge. These scenarios are based on real world use cases and security breaches to test your ability as an AWS Expert. My team scored the most points by completing the most challenges in the time given. We debugged website and javascript vulnerabilities all the way through S3 and Lambda Integrations with VPC Load balancers. It's one of the highlights of my IT career and I look forward to the next time I am able to compete in a Jam.
Preferred Role
- Information Specialist II
- Systems Engineer
- Systems Admin
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