Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Huong Phan

New York,NY

Summary

For 18+ years, I've thrived on solving the most complex solutions in today’s data-rich and tech-heavy world. By striving to be the most objective voice in the room, I make sure to listen and understand the needs of our employees, customers, partners and business. I am passionate about leading, mentoring and inspiring others to flourish in the STEM industry by influencing the next generation of leaders, builders and creators.

Overview

20
20
years of professional experience

Work History

Assistant Solutions Architect

Verizon Wireless
02.2023 - Current
  • Collaborated with clients on their Digital Transformation by playing a meaningful role in building long-term business relationships within assigned enterprise accounts.
  • Closely worked with Sales teams and customers to identify and qualify opportunities and design solutions to address customer business challenges with groundbreaking solutions that improve agility, productivity and global reach of businesses.
  • Articulating the Verizon Enterprise vision on technologies and solutions towards the Client; such as security, architecting and developing LAN/WAN or large infrastructure and network solutions for enterprise customers by training Sales Teams and Clients.

Business Account Manager

Verizon Wireless
02.2022 - Current
  • Developing and qualifying leads Nationwide to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.
  • Educating and exciting customers while leveraging innovative enterprise business solutions.
  • Understanding and selling groundbreaking integrated software solutions including; Cloud, Security, ISP, VoIP and Google platforms.
  • Responsible for effectively handling sales activities and forecasting by collaborating with internal and external partners from sale through implementation.
  • Lead by example by encouraging active engagement with peers in friendly competition in sales environment. Conversations throughout the work day with peers include best practices to help and encourage increased sales within team and company.

Business and Brand Strategist

Self-employeed
02.2010 - Current
  • Directed, rebranded and developed client business in contemporary arts, fashion and hospitality.
  • Established a mission statement, new product features, editorial features and team, marketing, sales and branded content strategies and contracts for clients to start or increase business

Inside Sales Account Manager

Verizon Wireless
10.2020 - 02.2022
  • Handled high influx of inbound prospect leads and prospect carts which is worked through the sales cycle through closure. By exceeding quality of sale goals for the year in 2021, with an average 164% to net adds, 171.2% to renewals, and 195.7% to sales dollar attainment.
  • Achieved this by actively listening every customer and pulling up every account to unveil all possible sales opportunities.
  • Modeled the credo by combining skill and negotiation to sell customers on product they actually need with integrity by always disclosing and explaining each product being sold.
  • Embraced AI driven technology and execute operational efficiency. Consistently ensured that staying opened and engaging the customer throughout the sale by being thorough, honest and transparent with each customer by utilizing digital tools.

Sales Leader

Verizon Wireless
06.2016 - 09.2020
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.

Solutions Manager

Verizon Wireless
05.2013 - 05.2016

Establishes, fosters and drives strong partnerships with manufacturers in regional and district field leadership to enhance and promote brand engagement, and drive overall sell-through for the pacific region. In addition, actively collaborates with carrier/regional leaders to develop and drive strategic initiatives in region to take advantage of key growth opportunities.


Conducted quarterly market evaluation inclusive of competitive assessment and key recommendations to drive increased sales and market share in the respective region while evaluating and making recommendations to senior leadership based on market intelligence and feedback of current business conditions.


Empowered team members to demonstrate thought leadership and decision making by creating a supportive and collaborative environment.

Production

Proenza Schouler
02.2013 - 05.2013

Women's high end ready-to-wear and accessories: Drawn from contemporary art and youth culture with an emphasis on tailoring and custom-made developed fabrics.


Collaborated with design team and factories to ensure pieces were made in a timely matter.


Produced pieces make sure highest quality and at the lowest cost to ensure profit.

Sales Representative

Verizon Wireless
06.2008 - 05.2013

Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.


Demonstrated equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer.

Design, Wholesale, Marketing

Lela Rose
02.2010 - 08.2010

Assisted with wholesale during market week with buyers from Barneys New York, Neiman Marcus, etc to go over trends and what works best for each client in each large high end retail chain.


Assisted with fashion shows by choosing models and styling looks. Also, spoke with media outlets on information about company, designer and each season.

Design, Wholesale, Production, Marketing, Events

Rachel Antonoff
08.2009 - 02.2010
  • Assisted with setting up fashion show during New York Fashion week by doing marketing and research for all editors and trendsetters.
  • Designed and choose fabric samples for all samples in development

Writer/Editor

SOMA Magazine
05.2008 - 11.2008
  • Researched current trends in fashion, arts , culture and design to inform readers for creative content.
  • Proofread at a high level for all creative content added to magazine before print so there were no errors.
  • Very strong writing skills and an ability to collaborate with the all departments and to ensure quality, verbal and visual consistency, and deadline of material.

Assistant Retail Sales Operations

Verizon Wireless
02.2004 - 05.2008

Maintained proper inventory levels by determining appropriate minimum and maximum levels. Orders, receives and transfers store inventory.


Assisted management team with opening/closing of location and communicating updates on policies/procedures as well as other duties as assigned.

Education

Bachelor of Arts - Journalism

California State University - Sacramento
Sacramento, CA
05.2008

Skills

  • Creative Problem Solving
  • Leadership & Team building
  • Exceeding Sales/KPI Metric Attainment
  • Productivity
  • Collaboration Framework
  • Data and Analytics
  • Mentoring
  • Managing Career Progression
  • Sales Proficiency
  • Employee Training
  • Customer Satisfaction and Experience
  • Versatility

Languages

Vietnamese
Limited Working

Timeline

Assistant Solutions Architect

Verizon Wireless
02.2023 - Current

Business Account Manager

Verizon Wireless
02.2022 - Current

Inside Sales Account Manager

Verizon Wireless
10.2020 - 02.2022

Sales Leader

Verizon Wireless
06.2016 - 09.2020

Solutions Manager

Verizon Wireless
05.2013 - 05.2016

Production

Proenza Schouler
02.2013 - 05.2013

Business and Brand Strategist

Self-employeed
02.2010 - Current

Design, Wholesale, Marketing

Lela Rose
02.2010 - 08.2010

Design, Wholesale, Production, Marketing, Events

Rachel Antonoff
08.2009 - 02.2010

Sales Representative

Verizon Wireless
06.2008 - 05.2013

Writer/Editor

SOMA Magazine
05.2008 - 11.2008

Assistant Retail Sales Operations

Verizon Wireless
02.2004 - 05.2008

Bachelor of Arts - Journalism

California State University - Sacramento
Huong Phan