Huong_Kali Hoang
Baton Rouge,LA
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy, excelling in workflow optimization and customer service. Recognized for enhancing patient satisfaction through effective problem-solving and insurance verification. Adept at maintaining confidentiality and compliance, contributing to a positive team environment and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Customer Service Supervisor
Burlington
01.2025 - Current
- Supervised daily operations to ensure efficient customer service delivery.
- Trained and mentored team members on best practices and company policies.
- Resolved customer complaints effectively, enhancing satisfaction levels.
- Implemented process improvements to streamline workflow and reduce response times.
- Collaborated with cross-functional teams to address customer needs proactively.
- Conducted regular team meetings to communicate updates and gather feedback.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Pharmacy Technician
Capitol Wellness Solutions Pharmacy
08.2021 - 04.2024
- Processed prescription orders efficiently to ensure timely medication access for patients.
- Maintained accurate inventory levels, reducing medication shortages and streamlining supply management.
- Assisted pharmacists in preparing and labeling medications, ensuring compliance with safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Activities Assistant
Pearl at Jamestown
08.2019 - 08.2020
- Facilitated engaging recreational activities for residents, promoting social interaction and well-being.
- Assisted in planning and organizing events, enhancing community involvement and resident satisfaction.
- Coordinated transportation for outings, ensuring timely arrivals and departures for all participants.
- Supported staff in daily operations, contributing to a smooth workflow within the activities department.
Accounting Assistant
Landmark Of Baton Rouge
08.2018 - 08.2019
- Processed invoices and expense reports, ensuring accuracy in financial documentation.
- Assisted with monthly reconciliations, identifying discrepancies and resolving issues efficiently.
- Maintained organized filing system for financial records, enhancing accessibility and compliance.
- Supported preparation of financial statements, contributing to timely reporting for management review.
Pharmacy Technician
Rite Aids Pharmacy
08.2014 - 08.2017
Human Resources Manager
Landmark Of Baton Rouge
08.2014 - 08.2016
- Developed and implemented employee onboarding programs to enhance integration and retention.
- Conducted regular performance evaluations to support employee development and align goals with organizational objectives.
- Managed recruitment processes, including job postings, candidate screening, and interview coordination to attract top talent.
- Facilitated training sessions on HR policies and compliance to promote understanding among staff members.
- Collaborated with department heads to identify staffing needs and create strategic hiring plans that align with business goals.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
Interior Design
Louisiana State University
Baton Rouge, LAFilm Production
Baton Rouge Community College
Baton Rouge, LADiploma -
Helen Cox High
Harvey, LA05.2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance verification
Timeline
Customer Service Supervisor
Burlington
01.2025 - Current
Pharmacy Technician
Capitol Wellness Solutions Pharmacy
08.2021 - 04.2024
Activities Assistant
Pearl at Jamestown
08.2019 - 08.2020
Accounting Assistant
Landmark Of Baton Rouge
08.2018 - 08.2019
Pharmacy Technician
Rite Aids Pharmacy
08.2014 - 08.2017
Human Resources Manager
Landmark Of Baton Rouge
08.2014 - 08.2016
Pharmacy Technician
Walgreen's Pharmacy
Interior Design
Louisiana State University
Film Production
Baton Rouge Community College
Diploma -
Helen Cox High
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