Hussein Mansour
Chicago,IL
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Wawa Food Markets
White Plan , MD
12.2008 - 12.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored phone calls to provide feedback and coaching.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delegated work to staff, setting priorities and goals.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
High School Diploma -
YMCA
Jerusalem12-2002
Skills
- Staffing coordination
- Metric tracking
- Training and mentoring
- Complaint resolution
Timeline
Customer Service Manager
Wawa Food Markets
12.2008 - 12.2016
High School Diploma -
YMCA