Hussein Tewfik
Atlanta,GA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Mobile Device Support Technician
Micro Center
Duluth, GA
03.2022 - 05.2024
- Utilize diagnostic tools and techniques to identify and address technical problems, ensuring minimal downtime and disruption for end-users.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across teams.
Sales Associate
H&M Retail Store
Dunwoody, Georgia
06.2019 - 04.2021
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
Education
Associates - Business Administration
Georgia State University
Atlanta, GA 08.2020 - 05.2022
Skills
Maintenance and repairs
Customer Service
Equipment Maintenance
System Troubleshooting
Ticketing Systems
Active Directory
Virtual Labs
Certification
CompTIA Security +
Additional Information
Customer Service Enhancement Initiative
- Implement initiatives to improve customer satisfaction, such as personalized responses or follow-up procedures.
- Develop a training program or materials for new employees, including guides on common issues and system usage.
Timeline
CompTIA Security +
08-2024
Mobile Device Support Technician
Micro Center
03.2022 - 05.2024
Associates - Business Administration
Georgia State University
08.2020 - 05.2022
Sales Associate
H&M Retail Store
06.2019 - 04.2021
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