Huy Nguyen
6187 Eagle Lake Drive,IN
Summary
Accomplished Pharmacy Manager with a proven track record at Meijer Pharmacy, enhancing patient care through expert clinical collaboration and effective patient education. Excelled in pharmacy operations management and staff mentoring, significantly improving workflow optimization and regulatory compliance. Demonstrates exceptional decision-making and critical thinking skills, driving advancements in healthcare services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Meijer Pharmacy
03.2021 - Current
- Educate patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction.
- Lead a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Provide clinical services and immunizations to our community.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Administer pharmacy budgets through effective order management, inventory planning, and record-keeping.
- Assist Pharmacy District Managers to train and develop Pharmacy Team Leaders and pharmacists.
- Guarantee compliance with company policies and procedures regarding quality assurance, dispensing incidents, and reports to ensure patient safety and knowledge.
- Precept Manchester University IPPE I students
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Pharmacy Manager
Meijer Pharmacy
06.2006 - 03.2021
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Developed policies and procedures for effective pharmacy management.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Staff Pharmacist
Meijer Pharmacy
06.2002 - 06.2006
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Educated patients about possible drug interactions and gave special administration instructions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Doctor of Pharmacy - Pharmacy
Purdue University
West Lafayette, IN05.2002
Skills
Patient education and counseling
Prescription Verification
Workflow Optimization
Pharmacy operations management
Training and mentoring
Inventory Control
Wellness Services
Clinical Collaboration
Decision-Making
Critical Thinking
Budget Planning
Regulatory Requirements
Staff Management
Accomplishments
Meijer Legacy Awards 2022 nominee.
Meijer Legacy Awards 2023 nominee.
Lead free flu shot clinic at Colts stadium.
Lead covid-19 clinics in the market.
Nominated as specialty pharmacy hub for Meijer Pharmacies in Indiana.
Developed and in charge of updating job guides and training plans for pharmacy managers, pharmacists and pharmacy technicians.
Certification
Certified Diabetic Educator.
Certified Immunizer.
Timeline
Pharmacy Manager
Meijer Pharmacy
03.2021 - Current
Pharmacy Manager
Meijer Pharmacy
06.2006 - 03.2021
Staff Pharmacist
Meijer Pharmacy
06.2002 - 06.2006
Doctor of Pharmacy - Pharmacy
Purdue University
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