Huy Nguyen
Sterling,VA
Summary
Proactive, professional, and results-oriented Restaurant Manager with 6 years of experience in Vietnamese, Korean, and high-end dining establishments. Holds a professional Manager certification, demonstrating a commitment to excellence in restaurant operations. Skilled in leading diverse teams to deliver exceptional customer service while ensuring food and orders go out at a timely pace while maintaining operational efficiency and quality standards. Experience in Staff Training, Cost Control, Inventory Management, and enhancing the overall dining experience. Passionate about creating a positive workplace culture and building strong relationships with both staff and guests.
Overview
7
7
years of professional experience
Work History
Manager
Ingle Korean Steak house
Leesburg, VA
10.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager's Assistant
Gogi Friends
Alexandria, VA
02.2021 - 09.2022
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Monitored inventory levels of office supplies and placed orders as needed.
Assistant Manager
Breakers Korean BBQ
FairFax, VA
01.2019 - 02.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Food Server
Alo Vietnam
Herndon, VA
01.2018 - 01.2019
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
Education
Master of Science - Chemical Engineering
University of California, Berkeley
Berkeley, CA05-2021
Bachelor of Science - Physical Chemistry
Duke University
Durham, NC05.2019
Skills
- Inventory Management
- Policy Implementation
- Expense Tracking
- Operations Management
- Staff Training and Development
- Conflict Resolution
- Operational Efficiency
- Customer Relationship Management (CRM)
- Sales Techniques
- Complex Problem-Solving
- Schedule Preparation
- Budget Control
Certifications and Skills
Fluent in Vietnamese, English and Korean, Inventory Management, Tax Preparation, Timely Order Management, Conflict Resolution, Budgeting and Cost Control, Operational Efficiency, Attentive Customer service, Order Taking and Entry, Beverage and Bar Service, Menu Knowledge and Recommendations, Table Maintenance and Cleanliness, Allergy handling, Food Allergy, Food Handler Certificate, Alcohol and Beverage Certificate, How to Server Certificate - Hell’s Kitchen NYC
Timeline
Manager
Ingle Korean Steak house
10.2022 - Current
Manager's Assistant
Gogi Friends
02.2021 - 09.2022
Assistant Manager
Breakers Korean BBQ
01.2019 - 02.2021
Food Server
Alo Vietnam
01.2018 - 01.2019
Master of Science - Chemical Engineering
University of California, Berkeley
Bachelor of Science - Physical Chemistry
Duke University