Huynh Thao Nguyen Vo
Ho Chi Minh City ,LA
Summary
Accomplished Server-Manager at Huong Vy Restaurant, adept in team training and operating system management. Excelled in enhancing guest satisfaction through expert order management and rapport building, leading to consistent sales targets achievement.
Skilled in crew coordination and food safety, contributing to superior service delivery at Roseland Hotel and Spa
Overview
8
8
years of professional experience
Work History
Server - Manager
Huong Vy Restaurant
08.2019 - Current
- Trained servers on order management, food service quality and how to build rapport with guests
- Welcomed and greeted guests before presenting special menu items to clients
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Led team of servers to consistently meet customer service and sales targets
Banquet and Restaurant Server
Roseland Hotel and Spa
04.2017 - 08.2019
- Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations
- Demonstrated excellent food safety practices during all aspects of food handling, ensuring adherence to health department guidelines
- Participated in ongoing professional development programs to stay current on industry trends and best practices for superior service delivery
Education
Associate - Restaurant And Hotel Operation
Saigon Tourist Hospitality College
Ho Chi Minh City 11.2024
Bachelor - Art In English Linguistics And Literature
University of Social Sciences And Humanities
Ho Chi Minh City - Vietnam05.2021
Diploma -
Tan An High School
Long An Province 07.2012
Skills
- Operating system management
- Team Training
- Backup management
- Crew Coordination
Address
No 238/2 Nguyen Thi Minh Khai Street
Vo Thi Sau Ward - District 3
Ho Chi Minh City - Vietnam
WhatsApp Number
+84834580581
YouTube Link
https://www.youtube.com/watch?v=M_
Timeline
Server - Manager
Huong Vy Restaurant
08.2019 - Current
Banquet and Restaurant Server
Roseland Hotel and Spa
04.2017 - 08.2019
Associate - Restaurant And Hotel Operation
Saigon Tourist Hospitality College
Bachelor - Art In English Linguistics And Literature
University of Social Sciences And Humanities
Diploma -
Tan An High School
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