Hy Cao
North Richland Hills,TX
Overview
9
9
years of professional experience
Work History
Server
The Blue Fish
08.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Pearl Restaurant
01.2018 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Boba Barista
Phi Coffee and Tea
02.2017 - 02.2019
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Shipping and Receiving Clerk
Saigon Travel
01.2016 - 02.2018
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Education
Berkner High School
Richardson Business Administration
Richland College
Dallas, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Blue Fish
08.2022 - 01.2025
Server
The Pearl Restaurant
01.2018 - 04.2020
Boba Barista
Phi Coffee and Tea
02.2017 - 02.2019
Shipping and Receiving Clerk
Saigon Travel
01.2016 - 02.2018
Berkner High School
Business Administration
Richland College