Hyab Daniel
Alexandria,VA
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at The Graham Georgetown Hotel by leveraging exceptional customer service and multitasking skills. Skilled in cash handling and team support, I consistently prioritized tasks to improve service quality and efficiency, demonstrating a commitment to positive, professional guest interactions and operational excellence.
Overview
4
4
years of professional experience
Work History
Server
The Graham Georgetown Hotel
03.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Roaming Rooster DC
06.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Silver Diner
06.2020 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Business
Northern Virginia Community College
Annandale, VASkills
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Inventory management
- Upselling techniques
- Positive and professional
- Team member support
Timeline
Server
The Graham Georgetown Hotel
03.2022 - 09.2024
Cashier
Roaming Rooster DC
06.2021 - 02.2022
Host
Silver Diner
06.2020 - 06.2021
Business
Northern Virginia Community College
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