Hyacintha O'Brien

• Research and analyze daily merchant chargebacks to determine validity
• Improved company reputation by successfully resolving high-profile chargeback cases and maintaining positive relationships with clients.
• Ensured all necessary documentation was accurate, complete, and well-organized during each stage of dispute process for efficient case management.
• Approve all freight, shipping, and warehouse storage invoices while posting in Quickbooks.

Prepared internal and regulatory financial reports, balance sheets and income statements, and P&L reports.

• Supported financial Controller with special projects and additional job duties, such as filing bedding licenses and sales taxes

Efficiently managed various aspects of EDI setup, including vendor onboarding and document testing (850, 856, 846, 810)

• Collaborated with cross-functional partners and upper management to ensure merchandise creation remains on schedule
• Focused on maintaining operational standards, working with team manager on creation of strategic solutions to maintain best practices
• Utilized Shopify eCommerce platform for drop shipping
• Demonstrated superior communication skills to act as liaison between CommerceHub and Vendornet during vendor onboarding process, ensuring smooth and productive transition.

• Drove process efficiency by upgrading fulfillment system from manual to EDI, saving time, money, and making processes much more efficient
• Effectively managed all Accounts Receivables and Collections
• Collaborated with authors on print runs and trade show deliveries
• Managed 40-50 incoming calls, emails and Faxes per day from customers
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.