HYAGO ARAUJO
Miami
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dicks Sporting Goods
01.2022 - Current
- Responsible for managing the day-to-day operational aspects of their store department
- Operationally plans and organizes both short-term and long-term, with the guidance of the Store Manager
- Actively recruits in the community and supports opportunities for teammates to give back to their community
- Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling)
- Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies
- Drives shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
- Transparently communicates and finds creative ways to build an engaging environment for the team
- Passion for coaching and development of oneself and others; infuses learning into day-to-day leading
- Creates an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect.
Loss prevention Lead
Dicks Sporting Goods
01.2021 - 01.2022
- Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior
- Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity
- Follows-up with local authorities for after the fact external case resolution and prosecution
- Builds awareness culture in the store and assists in shrink coach duties/shrink business plans.
Team Sports KC Lead
Dicks Sporting Goods
01.2019 - 01.2021
- Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.)
- Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates
- Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.
Team Sports Lead
Dicks Sporting Goods
01.2017 - 01.2019
- The Lead has a direct impact on both the execution of brand standards as well as the teammate experience
- With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department
- The Lead is focused on delivering the best service to our customers as well as providing direction to teammates
- The ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.
Omni Lead
Dicks Sporting Goods
01.2017 - 01.2017
- This position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS)
- Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Operations Associate
Dicks Sporting Goods
01.2016 - 01.2017
- Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead
- Uphold company merchandising and presentation standards
- Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc
- Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Sales Manager
Sports Authority
11.2013 - 07.2016
- Assistant store manager in responsibility for the store
- Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
- Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow up with customers
- Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
- Utilizes company tools to diagnose opportunities and develops action plans to improve performance
- Forecasts/reforecast business, focusing on productivity to meet sales goals
- Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
- Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
- Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
- Leverages individual staff strength and creates developmental plans to prepare all level positions for future growth within the organization
- Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
- Ensures company standards are met for store and associate appearance at all times
- Prioritizes, plans, and adjusts schedules as necessary to maximize sales
- Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
- Ensures all pricing, signage, and displays are correct at all times
- Receives regular vendor deliveries and stocks sales floor in a timely manner
- Responsible for controlling inventory stock levels and reordering as necessary within budget
- Enforces all company policies and procedures, including health, safety, and security
- Manages and controls shrink
- Monitor manager and associates behavior through surveillance as part of preventing internal theft
- Work as a team with loss prevention manager to spot certain theft indicates to prevent losses and shrinkage to the company
- Certified in fitness, golf, shoes, and team sports.
Independent Personal Trainer & Wellness Coach
Global Bodies
11.2015 - 12.2019
- Helping clients achieve their fitness goals and live a healthier lifestyle
- Design and implement personalized exercise and diet programs targeting specific conditions and concerns including obesity, arthritis and high cholesterol
- Recruit and retain clients
- Council members about fitness, exercise, health and injury management
- Provide weight-lifting, treadmill and other fitness apparatus instruction
- Ensure the safety of all members and clients
- Ensure all gym equipment is maintained
- Advised on common sport and exercise related injuries
- Assess clients’ fitness on a monthly basis.
Education
National Academy of Sports Medicine
Miami Dade College
Miami Killian Senior High School
Skills
- Store Organization
- Sales Expertise
- Team Building and Leadership
- Operations Oversight
- Loss Prevention
- Customer Service and Engagement
- Time Management
- Hiring and Training
- Problem-Solving
- Strategic Planning
- Team Management
- Adaptability
References
- Monica Bello, (305) 790 2731
- Carlos Martinez, (786) 253 8755
- Liz Eckert, (412) 598 2260
Certification
- Core 48, Dicks Sporting Goods - 2023
Timeline
Assistant Store Manager
Dicks Sporting Goods
01.2022 - Current
Loss prevention Lead
Dicks Sporting Goods
01.2021 - 01.2022
Team Sports KC Lead
Dicks Sporting Goods
01.2019 - 01.2021
Team Sports Lead
Dicks Sporting Goods
01.2017 - 01.2019
Omni Lead
Dicks Sporting Goods
01.2017 - 01.2017
Operations Associate
Dicks Sporting Goods
01.2016 - 01.2017
Independent Personal Trainer & Wellness Coach
Global Bodies
11.2015 - 12.2019
Sales Manager
Sports Authority
11.2013 - 07.2016
National Academy of Sports Medicine
Miami Dade College
Miami Killian Senior High School
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