HYE-SOO (RACHEL) CHUNG
Cypress,CA
Summary
Driven professional with proven customer service and problem-solving skills, honed at UNITI GLOBAL INSURANCE AGENCY and OFF THE WALL. Excelled in high-stress situations, enhancing customer loyalty and teamwork, while efficiently managing multiple tasks. Demonstrates a friendly, positive attitude, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
UNITI GLOBAL INSURANCE AGENCY
2022.10 - 2024.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SERVER
OFF THE WALL
2021.12 - 2022.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - COMMUNICATION
San Diego State University
San Diego, CA01.2018
High School Diploma -
LOS ALAMITOS HIGH SCHOOL
LOS ALAMITOS06.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
CUSTOMER SERVICE REPRESENTATIVE
UNITI GLOBAL INSURANCE AGENCY
2022.10 - 2024.07
SERVER
OFF THE WALL
2021.12 - 2022.07
Bachelor of Arts - COMMUNICATION
San Diego State University
High School Diploma -
LOS ALAMITOS HIGH SCHOOL
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