Hyeyoon Kim
Frisco,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server
Densetsu
08.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Service Manager
Mr, Tonkatsu
12.2021 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista Supervisor
BG Urban Cafe
04.2019 - 03.2020
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Barista
Smoothie King Coffee
01.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Associate of Science - General Science
Dallas Community College
TX05.2024
Associate of Science - Business Management
National Institute For Lifelong Education
Seoul, Republic Of Korea06.2022
High School Diploma -
DongBaek High School
Young-in, Republic Of Korea02.2015
Skills
- Supplier Management
- Customer Service
- Staffing and Sales Reporting
- Staff Leadership
- Excellent Multitasking Capabilities
- Answer Telephones
- Cash Handling
- Guest Relations Management
- High-Volume Dining
- Menu Memorization
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Server
Densetsu
08.2022 - 05.2023
Service Manager
Mr, Tonkatsu
12.2021 - 07.2022
Barista Supervisor
BG Urban Cafe
04.2019 - 03.2020
Barista
Smoothie King Coffee
01.2018 - 03.2019
Associate of Science - General Science
Dallas Community College
Associate of Science - Business Management
National Institute For Lifelong Education
High School Diploma -
DongBaek High School
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