Hyla Meredith
Roanoke,VA
Summary
Driven professional with a proven track record at Penske Truck Leasing, excelling in client relationship management and customer service excellence. Spearheaded a 20% growth in rental contracts, leveraging CRM software proficiency and outstanding communication skills. Demonstrated expertise in sales & revenue growth through strategic problem-solving and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Beverage Specialist
OTH Chophouse
12.2023 - Current
- Established a culture of continuous improvement by incorporating staff feedback into ongoing operational adjustments.
- Delivered high-quality service in a fast-paced environment, handling multiple roles and ensuring customer satisfaction.
- Developed strong client relations, upselling and creating memorable dining experiences.
- Trained new team members, fostering a collaborative work environment improving efficiency and team cohesion.
- Boosted revenue by expanding the establishment''s selection of premium spirits and specialty cocktails.
Rental Sales Representative
Penske Truck Leasing
11.2021 - 11.2023
- Managed client accounts and developed new business, driving increased revenue and solidifying client relationships.
- First to hold the role at the location, setting a standard and achieving 20% growth in rental contracts within the first year.
- Leveraged CRM tools to track client interactions, gather feedback, and implement improvements in the rental process, contributing to increased customer loyalty.
- Maintained updated knowledge of inventory, ensuring accurate recommendations to customers based on their needs.
Customer Relations/Rental Representative
Penske Truck Leasing
07.2019 - 11.2021
- Blueprinted efficient route plans for delivery drivers, minimizing delays while maximizing fuel efficiency.
- Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
- Assisted management in decision-making by compiling insightful data reports on sales trends and customer demographics.
- Developed strong relationships with local businesses for mutually beneficial partnerships and referrals.
Education
Marketing
Radford University
Radford, VASkills
Client Relationship Management
Customer Service Excellence
Sales & Revenue Growth
Problem Solving & Conflict Resolution
Communication & Collaboration
CRM Software and MS Office Proficiency
Social Media Marketing
Timeline
Beverage Specialist
OTH Chophouse
12.2023 - Current
Rental Sales Representative
Penske Truck Leasing
11.2021 - 11.2023
Customer Relations/Rental Representative
Penske Truck Leasing
07.2019 - 11.2021
Marketing
Radford University
Similar Profiles
Abigail Garces-GalindoAbigail Garces-Galindo
Registered Nurse, Medical-Surgical Unit at 10 FL SKY-ORTHO/OTH SUR/GYN ACURegistered Nurse, Medical-Surgical Unit at 10 FL SKY-ORTHO/OTH SUR/GYN ACU
Mike JohnsonMike Johnson
Vice President at OTH, INC.Vice President at OTH, INC.
Ta Tiana SteeleTa Tiana Steele
Human Resources Specialist (Contract Role) at OTH Logistics LLCHuman Resources Specialist (Contract Role) at OTH Logistics LLC