Mackenzie Jones
Northwestern State University of Louisiana
SHREVEPORT,LA
Adaptable professional with healthcare and customer service experience. Skilled in revenue growth techniques, consultative communication, and building trust with diverse groups. Brings strong task prioritization and teamwork to support quality service and positive outcomes.
1
Certificate
6
Years of experience
Work History
Beverage Specialist
1 Year 5 Months
Nee Hao Chinese and Sushi Bar - Shreveport, LA | 12.2024 - 05.2026
- Led upselling of premium product recommendations and applied customer-focused sales techniques to increase overall bar sales and personal sales by 40%.
- Applied suggestive selling techniques to drive promotion of higher-value products based on customer needs.
- Cultivated customer loyalty, developing approximately 75 regulars within six months via consistent relationship-building, tailored recommendations, and high-quality service delivery.
- Developed consultative communication approach to personalize customer interactions.
- repeat business.
- Resolved customer concerns through professional communication and problem-solving to support customer satisfaction and loyalty.
- responsibilities to sustain accurate execution and support efficient service delivery.
- pairings while maintaining presentation standards.
- Tracked beverage inventory levels and replenished supplies to maintain availability during peak dining hours.
- Coordinated with marketing team on planning and production of promotional materials and events to support in-store foot traffic and brand visibility.
- Collaborated on menu planning by incorporating seasonal produce and emerging flavor trends into new beverage concepts.
Patient Care Technician
3 Years 3 Months
Ochsner LSU Health Shreveport - Shreveport, LA | 01.2021 - 04.2024
- Provided direct critical care support for 5–8 pediatric patients per shift to maintain stability in fast-paced pediatric ICU requiring mechanical ventilation.
- Coordinated collaboration with multidisciplinary clinical teams to gather insight into hospital workflows, provider priorities, clinical decision-making, and patient care needs.
- Sustained strong relationships with nurses, physicians, respiratory therapists, patients, and families to support clear communication and maintain effective interpersonal interactions for healthcare sales.
- Studied clinical environment dynamics and key challenges faced by healthcare professionals to support credibility-building and strengthen relationships with medical sales customers.
- Gained understanding of clinical environment and challenges faced by healthcare professionals, establishing credibility and fostering meaningful relationships with medical sales customers. with attention to clinical detail.
- Coordinated nursing support tasks to maintain patient-centered care and ensure timely response to call lights.
- Provided patient-focused care with empathy and attentiveness to improve patient satisfaction.
- Managed patient room cleanliness, organization, and supply stocking to maintain comfort and readiness for patient care.
Clinical Nursing Student
3 Months
Northwestern State University of Louisiana - Shreveport, LA | 05.2026 - 08.2026
- Evaluated patient vital signs against established parameters and communicated notable changes to clinical instructors and nursing staff.
- Recorded care activities accurately in electronic health records to support continuity of patient care per clinical rotation standards.
- Applied infection control procedures to ensure safe, sanitary patient care environments throughout care delivery.
- Administered prescribed medications under supervision to support safe patient care by confirming patient identity and dosage accuracy.
- Utilized clinical nursing judgment during clinical rotations to maintain quality patient care and address evolving patient needs.
- Systematically gathered feedback from clinical instructors and preceptors to refine nursing practice and uphold professionalism.
- Assessed complex patient conditions, identified relevant clinical factors, and selected appropriate nursing interventions.
- Facilitated communication with interdisciplinary team members to support seamless coordination of patient care.
- Partnered with physicians during patient rounds to support appropriate nursing interventions based on patient conditions.
Education
Bachelor of Science - Human Development
Louisiana Tech University - Ruston, LA
03.2024
- Concentration: Child Life Specialist
- 3.1 GPA
- Summer 2023 - Dean's List
- Additional Coursework:
Child Life, Pediatrics & Family Care, Introduction to Child Life, Hospitalized Children & Youth, Understanding Childhood Diseases & Disorders, Developmental & Therapeutic Play, Infant & Toddler Development, Early Childhood Development, Marriage & Family, Family Stress, Grieving & Loss in the Family, International Family Studies, Seminar on Child Life Professional Issues, Professional Issues in Human Ecology, Survey of Human Ecology, Behavioral Science, Counseling & Research, Introduction to Psychology, Developmental Psychology, Introduction to Counseling, Research Methods: Family & Child Studies.
- Capstone Project: Sexual Assault Prevention and Awareness, How to help prevent sexual assaults on college campuses?
Esthetician - Esthetics
IBeauty Academy - Longview, TX
11.2024
- Honor Roll Summer 2024
- Honor Roll Fall 2024
- 4.0 GPA
- Top Ranked: 1/15
High School Diploma
Loyola College Predators - Shreveport, LA
05.2020
- Varsity Captain & Middle for Flyers Volleyball, 2019 to 2020.
- Freshman & JV Captain for Flyers Volleyball, 2016 to 2017.
- JV Captain & Setter for Flyers Volleyball, 2017 to 2018.
- Captain of Flying Aces 2016-2017: 14s & 16s teams.
- Captain of Rocketfuel 2017-2019 16s & 18s teams.
- Completed Dual Enrollment course in English 101 & English 102
No Degree - Nursing
Northwestern State University of Louisiana - Shreveport, LA
- Blue Cross/ Blue Shield Scholarship Recipient: $2,500.
- Additional Coursework in Accelerated Bachelor's of Nursing Program:
Healthcare & Medical Sciences, Human Anatomy & Physiology 1 & II | Human Anatomy & Physiology Labs 1 & II, Medical Terminology, Microbiology for Nursing & Allied Health | Microbiology Lab, Human Genetics, Human Nutrition, Introduction to Chemistry, Statistics, Introduction to Nursing, Introduction to the Nursing Process, Adult Health Maintenance I
- Alpha Omicron Pi (AOII) Member
Skills
Customer engagement
Beverage pairing knowledge
Product promotion strategies
Market trend analysis
Wellness advocacy
Dependable performance
Vendor relationship management
Point of sale systems
Certification
- Esthetician License: Texas
- Esthetician License: Louisiana
- Barbicide practices certification
- BLS Certification- valid until May 19, 2028
Timeline
Clinical Nursing Student
Northwestern State University of Louisiana
05.2026 - 08.2026Read more
Beverage Specialist
Nee Hao Chinese and Sushi Bar
12.2024 - 05.2026Read more
Patient Care Technician
Ochsner LSU Health Shreveport
01.2021 - 04.2024Read more
Louisiana Tech University - Bachelor of Science, Human Development
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IBeauty Academy - Esthetician, Esthetics
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Loyola College Predators - High School Diploma,
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Northwestern State University of Louisiana - No Degree, Nursing
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