Hysen Kana

• Managed daily restaurant operations, ensuring smooth and efficient service while maintaining high standards of customer satisfaction.
• Supervised, trained, and motivated front-of-house and back-of-house staff, enhancing team capabilities through effective scheduling, performance management, and onboarding.
• Oversaw opening and closing procedures, cash handling, inventory management, ordering, and daily financial operations.
• Coordinated staff during high-volume shifts, delegating responsibilities and resolving operational issues to ensure seamless service and customer satisfaction.
• Maintained food quality, cleanliness, safety, and compliance with health and sanitation standards.
• Addressed customer concerns professionally and implemented solutions to enhance the overall dining experience.
• Monitored sales, labor costs, food costs, and inventory to support profitability and operational efficiency.
• Worked closely with owners and senior management to implement business strategies, improve procedures, and increase revenue.
• Built strong relationships with customers and staff while creating a positive, professional, and productive work environment.
• Assisted with promotions, menu changes, catering operations, and other initiatives designed to increase customer traffic and sales.

Served as a Technical Senior Advisor, providing advanced technical support and expert guidance to customers and team members across Apple products, services, and software. Diagnosed and resolved complex technical issues while maintaining a high standard of customer service and ensuring positive customer experiences.

Assisted customers with product setup, troubleshooting, account-related concerns, sottware and hardware issues, and provided personalized solutions based on their individual needs.

Collaborated with the Creative Media team on multimedia and creative projects, contributing technical knowledge and supporting content development, visual communication, and media-related initiatives. Worked closely with cross-functional teams to ensure projects were completed efficiently and aligned with company standards.

Additionally, worked part-time as a Trainer, responsible for coaching and developing team members through technical training, product education, and customer-service best practices. Helped new and existing employees strengthen their technical knowledge, problem-solving abilities, communication skills, and overall performance. Provided ongoing guidance, feedback, and mentorship while helping maintain consistent service and technical standards across the team.