Hyshawn Wallace
Baltimore,MD
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
STORE ASSOCIATE
T.V. Biddy's
Baltimore, MD
05.2017 - Current
- Kept on top of changes to store products and promotions to maintain strong sales
- Proper lifting and moving merchandise from store to vehicle.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Answered incoming calls regarding product inquiries or orders.
- Coordinated shipments between stores and vendors as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Watched for and recognized security risks and thefts to prevent or handle situations.
DELIVERY ASSOCIATE
Eddie N Sons
Baltimore, MD
05.2017 - 12.2018
- Kept location vending machines well stocked and emptied of excess funds to protect financial investments
- Proper wrapping of merchandise, lifting and moving from delivery truck to home with care.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Inspected and monitored delivery vehicle and performed basic maintenance.
WAREHOUSE TEAM MEMBER
Randstad: Under Armour
Baltimore, MD
01.2015 - 02.2016
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Hanging merchandise to ship to correct vendor
TEAMMATE
Youthworks: Dile Foundation
Baltimore, MD
06.2009 - 08.2009
- Cleaning or bathrooms, classrooms that were available and keeping offices clean
- Environmental Services: Scrubbed, mopped, and sanitized classrooms and bathrooms.
Education
High School Diploma -
Frederick Douglass High School
Baltimore, MD06-2012
Skills
- Retail transactions processing
- Customer service
- Organization
- People-oriented
- Proper lifting
- Quick learner
- Reliable
- Product display
- Cash Handling Accuracy
- Product support
- Team Collaboration
- Customer Assistance
- Decision-Making
- Ability to Lift 40 pounds
- Building Customer Loyalty
Timeline
STORE ASSOCIATE
T.V. Biddy's
05.2017 - Current
DELIVERY ASSOCIATE
Eddie N Sons
05.2017 - 12.2018
WAREHOUSE TEAM MEMBER
Randstad: Under Armour
01.2015 - 02.2016
TEAMMATE
Youthworks: Dile Foundation
06.2009 - 08.2009
High School Diploma -
Frederick Douglass High School
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