HYUNSUN STELLA KONG

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Improved accuracy of patient data with meticulous record-keeping.
• Improved workflow efficiency, organizing back-office supplies and equipment.

• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
• Maintained friendly and professional customer interactions.
• Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Consulted customers to boost product sales and services.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.

1.Took customized jewelry orders from retail jewelry stores

2. Overlooked production flow to satisfy deadlines

3.Overlooked finished products for quality control

4.Creating invoices and manage accounts for up to date payment from clients

5.In charge of shipping and tracking process of orders