Lana Agha
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
TLC Physical Theraphy
07.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Physical Therapy Office Manager
Optimum Health
05.2021 - 06.2022
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled all Insurance related tasks such as requesting authorizations, verifying eligibility and benefits for Physical Therapy.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of employees.
Floor Manager
NYU Langone Ambulatory Center
01.2020 - 05.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Manager
Optimum Health Physical Therapy
05.2016 - 01.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy medical office.
- Resolved customer problems and complaints.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate Degree - Business
Borough of Manhattan Community College of The City University of New York
New York, NY06.2024
High school Diploma -
Fort Hamilton High School
Brooklyn, NY06.2018
Skills
- Strong team player, organized and detail-oriented
- Time management
- Excellent customer service
- Work under pressure and multitasking
- Leadership and conflict resolution
- Critical Thinking Skills
- Quality Assurance
- Administrative Supervision
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Patient Care Coordinator
TLC Physical Theraphy
07.2022 - Current
Physical Therapy Office Manager
Optimum Health
05.2021 - 06.2022
Floor Manager
NYU Langone Ambulatory Center
01.2020 - 05.2021
Manager
Optimum Health Physical Therapy
05.2016 - 01.2020
Associate Degree - Business
Borough of Manhattan Community College of The City University of New York
High school Diploma -
Fort Hamilton High School
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