Ilhame Maazouz
Aldie,VA
Summary
Customer/staff -oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Excellent in customer/passenger service as well as problem solving.
Overview
5
5
years of professional experience
Work History
Supervisor
Swissport USA
Sterling, VA
02.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Developed strategies to improve team performance and productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Facilitated discussions among staff members regarding challenges related to job performance.
- Explained goals and expectations required of trainees.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Trainee Devops Engineer
Personal Employer
Chantilly, VA
07.2024 - 09.2024
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed essential skills and techniques through diligent practice.
- Analyzed key performance indicators to identify effective strategies.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Implemented strategies to take advantage of new opportunities.
Barista
Panera Bread
Chantilly, VA
02.2020 - 03.2020
- Very punctual.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Freedom High School
Chantilly, VA06-2019
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Schedule development
- Process improvement
- AWS experience
- Attention to detail
- Complex Problem-solving
- Employee motivation
- Project management
- Verbal and written communication
- Punctual
- Good working with teams, as well as alone
Timeline
Trainee Devops Engineer
Personal Employer
07.2024 - 09.2024
Supervisor
Swissport USA
02.2022 - Current
Barista
Panera Bread
02.2020 - 03.2020
High School Diploma -
Freedom High School
Some College (No Degree) -
Northern Virginia Community College
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