Blind Installer/Training Specialist/Project Coordinator 9 Years 5 Months Affordable Blinds | 05.2017 - Current
Collaborated with cross-functional teams to align on project goals and enhance interdepartmental communication.
Attended training to learn new technology of blinds and installation methods as required by location management.
Trained entry-level technicians on proper installation techniques and methods.
Took the lead of installation of more technically-advanced or demanding building products.
Traveled to customer sites to keep projects on schedule while maintaining high quality.
Provided leadership during times of ambiguity or uncertainty while motivating the team.
Led meetings to outline project milestones, generate innovative ideas, and establish effective task management techniques.
Identified potential risks and developed strategies for mitigating them.
Facilitated brainstorming sessions to develop and implement process improvements that enhanced overall project efficiency.
Assessed customer needs and created solutions that exceeded expectations.
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Manager 2 Years 10 Months Rudy’s BBQ | 05.2014 - 03.2017
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Supervised daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Monitored team productivity and performance to support goals.
Delegated tasks and responsibilities to departmental employees.
Coached and motivated the team, driving sales and delivering exceptional customer service.
Offered constructive feedback to team members, boosting overall job performance.
Enforced work practices and procedures to reduce workplace safety and health hazards.
Developed innovative strategies to increase customer satisfaction and loyalty, demonstrating creative problem-solving skills.
Coordinated staff schedules, task assignments, and shift coverage to maintain efficient workflow.
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Cashier/Cook/Butcher 2 Years 11 Months Rudy’s BBQ | 06.2011 - 05.2014
Operated cash register and accurately processed payments, returns, and exchanges.
Balanced drawer and resolved discrepancies with careful attention.
Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows to enhance customer experience.
Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
Built and maintained positive working relationships with coworkers.
Provided friendly customer service by effectively addressing customer inquiries and needs.
Utilized problem solving skills to effectively handle difficult situations.
Built and maintained positive working relationships with co-workers.
Trained and mentored new team members to promote efficient operations and teamwork.
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