Ian Acosta
Hammond,Louisiana
Summary
College student seeking an entry-level role as a Brewista. Over 1 year of experience providing customer service in a fast-paced customer service environment. Passionate about delivering high-levels of customer service and maintaining a safe, well-organized working and viewing experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Big Easy Fireworks
07.2020 - Current
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Keep areas neat while working and return items to correct locations following demonstrations
- Sell products being promoted and keep records of sales
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers
- Practice demonstrations to ensure that they will run smoothly
- Research or investigate products to be presented to prepare for demonstrations
- Stock shelves with products
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth
Crew Member
AMC Theatres
801 C M Fagan Dr, Hammond, LA 70403
03.2022 - 02.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of theater to promote a clean image.
- Took orders, prepared food, and handled money in a register under high stress environments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
BSN - Nursing
Southeastern Louisiana University
Hammond, LA05.2027
High School Diploma - College Prep
Ponchatoula High School
19452 LA-22, Ponchatoula, LA 7045405.2023
Skills
- Problem-Solving
- Reliable and punctual
- Relationship Building
- Teamwork and Collaboration
- Excellent customer service
- Cleanliness Maintenance
- Patience and Empathy
- Concession Management
Timeline
Crew Member
AMC Theatres
03.2022 - 02.2023
Sales Associate
Big Easy Fireworks
07.2020 - Current
BSN - Nursing
Southeastern Louisiana University
High School Diploma - College Prep
Ponchatoula High School