Results-driven Department Supervisor with expertise in team leadership and inventory management. Committed to enhancing customer satisfaction and driving sales growth through effective training and development.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Bolingbrook, Illinois
01.2022 - Current
Supervised daily operations and staff performance in home improvement department.
Managed inventory levels and ensured product availability for customer satisfaction.
Trained new employees on sales techniques and customer service standards.
Audited merchandise displays regularly to enhance visual presentation.
Collaborated with management to develop departmental goals and strategies.
Addressed employee issues and conflicts to provide input, feedback, and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with senior leadership teams in weekly meetings to align departmental progress with organizational goals.
Analyzed sales reports and conducted comparison shopping to identify trends and inform sales strategies.
Analyzed competitors and market trends to identify opportunities for growth and differentiation.
Customer Service Associate
Lowes Home Improvment
Bolingbrook, Illinois
03.2020 - Current
Informed customers about product features and benefits to facilitate informed purchasing decisions.
Supported customers with product inquiries and service requests to enhance satisfaction.
Completed tasks assigned by management to ensure operational efficiency.
Education
Bachelor of Science - Business Communication
University of Kentucky
Lexington, KY
12-2017
Skills
Inventory management
Loss prevention
Sales growth
Operational efficiency
POS systems operations
Team leadership
Training and development
Affiliations
Hometown Hero's Project - updating local elementary school staff room with new cabinets, sink, and microwave