Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ian Aleaga

Aurora,IL

Summary

Results-driven Department Supervisor with expertise in team leadership and inventory management. Committed to enhancing customer satisfaction and driving sales growth through effective training and development.

Overview

6
6
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
Bolingbrook, Illinois
01.2022 - Current
  • Supervised daily operations and staff performance in home improvement department.
  • Managed inventory levels and ensured product availability for customer satisfaction.
  • Trained new employees on sales techniques and customer service standards.
  • Audited merchandise displays regularly to enhance visual presentation.
  • Collaborated with management to develop departmental goals and strategies.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with senior leadership teams in weekly meetings to align departmental progress with organizational goals.
  • Analyzed sales reports and conducted comparison shopping to identify trends and inform sales strategies.
  • Analyzed competitors and market trends to identify opportunities for growth and differentiation.

Customer Service Associate

Lowes Home Improvment
Bolingbrook, Illinois
03.2020 - Current
  • Informed customers about product features and benefits to facilitate informed purchasing decisions.
  • Supported customers with product inquiries and service requests to enhance satisfaction.
  • Completed tasks assigned by management to ensure operational efficiency.

Education

Bachelor of Science - Business Communication

University of Kentucky
Lexington, KY
12-2017

Skills

  • Inventory management
  • Loss prevention
  • Sales growth
  • Operational efficiency
  • POS systems operations
  • Team leadership
  • Training and development

Affiliations

Hometown Hero's Project - updating local elementary school staff room with new cabinets, sink, and microwave

Timeline

Department Supervisor

Lowes Home Improvment
01.2022 - Current

Customer Service Associate

Lowes Home Improvment
03.2020 - Current

Bachelor of Science - Business Communication

University of Kentucky
Ian Aleaga