Ian Archibald
Newport
Summary
Results-driven professional with extensive experience in managing teams and driving operational excellence. Skilled in quality assurance and sales analysis, with a strong focus on implementing customer service standards to boost team performance and ensure compliance with health regulations. Known for strong vendor relationship management and inventory oversight. Committed to delivering high-quality service and fostering team collaboration, leading to improved operational efficiency and guest satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
General Manager
Diego's Newport
Newport
03.2024 - Current
- Implemented customer service standards to improve guest satisfaction.
- Delegated work to staff and the management team, setting priorities and goals.
- Directed staff training programs to enhance team performance.
- Oversaw inventory management to maintain optimal stock levels.
- Coordinated vendor relationships for timely supply deliveries.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Conducted regular quality checks on food and service.
- Facilitated team meetings to address operational challenges and solutions.
- Administered employee discipline through verbal and written warnings.
- Tracked sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
Bartender/Server
Diego's Newport
Newport
06.2019 - 03.2024
- Prepared and mixed a variety of cocktails and beverages for patrons.
- Engaged with customers to create a welcoming atmosphere and build rapport.
- Trained new bartenders on drink recipes, safety protocols, and customer service standards.
- Created a variety of unique craft cocktails for seasonal menu changes.
Support Staff Member
Brick Alley Pub
Newport
02.2017 - 06.2019
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported team members during busy shifts by communicating needs quickly.
- Stocked supplies and organized inventory for smooth operations.
Education
Associate of Science -
Community College of Rhode Island
Warwick, RI01-2018
High School Diploma -
North Kingstown High School
North Kingstown, RI01-2015
Skills
- Customer service
- Staff training
- Inventory management
- Vendor relationship management
- Quality assurance
- Sales analysis
- Menu development
- Team leadership
Certification
ServeSafe Food Protection Manager - ANSI & CFP, Issued 8/25/2023-8/25/2025
References
References available upon request.
Timeline
General Manager
Diego's Newport
03.2024 - Current
Bartender/Server
Diego's Newport
06.2019 - 03.2024
Support Staff Member
Brick Alley Pub
02.2017 - 06.2019
Associate of Science -
Community College of Rhode Island
High School Diploma -
North Kingstown High School