Open To Work
Ian Bailey
Balian Springs
Alexandria,Virginia
Work Preference
Desired Job Title
Guest Service RepresentativeDeliver/Sales PorterSales AssociateHost
Location Preference
On-SiteHybrid
Location:
Alexandria, Virginia
Open to relocation:
No
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits
4
years of professional experience
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Work History
Guest Service Representative
6 Months- Provided exceptional customer service by addressing guest inquiries and concerns effectively.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted in coordinating guest activities, enhancing overall visitor experience through tailored recommendations.
- Developed familiarity with reservation systems to efficiently handle booking requests and modifications.
Deliver/Sales Porter
4 Months- Collaborated with service department to address customer concerns promptly, improving overall service experience.
- Maintained a clean, inviting showroom to create a positive shopping experience for customers.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Supported sales team by preparing vehicles for display.
Sales Associate
4 Months- Scheduled and checked in clients upon arrival.
- Set up therapists rooms and assisted with laundry tasks.
- Maintained cleanliness and organization of treatment rooms and retail areas.
- Handled customer inquiries, resolving any issues promptly to maintain high service standards.
- Maintained calm demeanor and professionally managed issues in busy/ high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Host
1 Year 4 Months- Monitored dining area for cleanliness and organization.
- Assisted with management to implement process improvements for improved operational efficiency in hosting duties.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Currently Working Towards Bachelors - Psychology
Attended Freshman Year - Psychology
Highschool Diploma
Skills
Guest relations
Product sales
Payment processing
Services and amenities promotion
Verbal and written communication
Guest experiences
Organizational skills
Active listening
Problem-solving
Task prioritization
Teamwork
Team collaboration
Interests
Hiking
Running
Reading
Going out with friends
Photography
Timeline
Guest Service Representative
Balian Springs
12.2025 - 06.2026Read More
Deliver/Sales Porter
Safford Brown Mazda
06.2025 - 10.2025Read More
Sales Associate
Hand and Stone Facial Spa
06.2024 - 10.2024Read More
Host
Firebirds Woodfire Grill
01.2022 - 05.2023Read More
Pattonville Highschool
Highschool Diploma
Read More
Northern Virginia Community College
Currently Working Towards Bachelors from Psychology
Read More
Lindenwood University
Attended Freshman Year from Psychology
Read More