Ian Brandt
Slidell,LA
Summary
Reliable and dynamic Service Associate with a 4 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
3
3
years of professional experience
Work History
Service Associate
Southeastern Grocers
06.2023 - 02.2025
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high levels of call flow and responded to technical support needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with over 30 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Developed data management skills through processing and tracking of store money flow.
- Consistently maintained the highest scan time of all employees while on the cash register throughout the entirety of employment.
- Recognized and awarded at a regional level by other Winn-Dixie locations for exceedingly positive resolutions to customer grievances.
Laboratory Technician Assistant
Environmental Enterprises
10.2024 - 04.2025
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Performed batched toxicology tests of prepared specimen.
- Recorded and analyzed data to produce reports of results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Sales Associate
UPS Customer Center
05.2025 - 01.2026
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Northshore High School
Slidell, LA05.2023
Skills
- Dispute Mediation
- Adapt to Diverse Groups
- Multitasking Strengths
- Customer Service
- Social Perceptiveness
- Time Management
- Workflow Management
- Data Processing
- Attention to Detail
- Technical knowledge
- Laboratory techniques
Career
05/01/22, 11/01/22, Sales Associate, Old Navy LLC, Slidell, LA
07/23/23, 02/12/25, Service Desk Associate, Winndixie LLC, Slidell, LA
10/28/24, 04/23/25, Lab Tech Assistant, Environmental Enterprises, Slidell, LA
05/15/25, 01/06/26, Sales Associate, UPS Franchise Facility, Slidell, LA
Timeline
Sales Associate
UPS Customer Center
05.2025 - 01.2026
Laboratory Technician Assistant
Environmental Enterprises
10.2024 - 04.2025
Service Associate
Southeastern Grocers
06.2023 - 02.2025
High School Diploma -
Northshore High School