Ian Brown
Rochester Hills,MI
Summary
Dynamic manager with a proven track record at Dollar Tree, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in performance monitoring and compliance adherence, I fostered a motivated team environment while ensuring high-quality service delivery. Adept at meal preparation and maintaining food safety standards, I consistently exceeded expectations.
Experienced with preparing and serving meals in healthcare settings. Utilizes knowledge of dietary guidelines to ensure nutritional needs are met. Track record of maintaining cleanliness and working collaboratively with staff.
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
21
21
years of professional experience
Work History
Manager
Dollar Tree
09.2023 - Current
- Collaborated with senior management to align departmental goals with overall business strategy.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Cook
BellBrook
07.2004 - Current
- Prepared and served nutritious meals according to dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in receiving stock shipments, ensuring accuracy of order fulfillment.
- Maintained cleanliness and organization of stock areas for improved efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Supervised kitchen operations, ensuring adherence to food safety standards and quality control.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
No Degree -
G.W. Carver High School
New Orleans, LASkills
- Meal preparation
- Time management
- Compliance adherence
- Sanitation practices
- Performance monitoring
- Communication skills
- Customer service
- Food safety standards
- Customer service enhancement
- Nutritional guidelines
Timeline
Manager
Dollar Tree
09.2023 - Current
Cook
BellBrook
07.2004 - Current
No Degree -
G.W. Carver High School