Ian Callahan
Columbus,Ohio
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding on team member growth and development throughout operations. AreaA lead Manager with 2 years of experience supervising employees in fast-paced environments. Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees. Always looking for new ways to increase revenue and improve customer satisfaction. Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
Overview
4
4
years of professional experience
Work History
Area Leader
Chick-fil-A Hamilton Quarter
Westerville, OH
06.2022 - Current
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
- Helped customers by answering their questions and completing their requests.
- Effectively assigned tasks to keep operations running smoothly and employees focused during high-traffic times.
- Submitted reports to senior management in order to assist them in making business decisions and planning.
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
- Taught employees how to deal with difficult customers and difficult situations.
- Taught my team members how to use effective strategies to meet operational and sales goals.
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift.
- Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
Education
High School - Engineering (Pre-Engineering)
Lincoln High School of Gahanna Ohio
Gahanna, OH01.2024
Skills
Business operations
Organization
Supervision
Team building
Operational improvement
Problem resolution
Team management
Customer Service
Timeline
Area Leader
Chick-fil-A Hamilton Quarter
06.2022 - Current
High School - Engineering (Pre-Engineering)
Lincoln High School of Gahanna Ohio