Ian Chapel
Cumming,Georgia
Summary
A dynamic and results-oriented professional with a proven track record of exceeding sales goals through strategic planning, exceptional customer service, and team management. Skilled in cultivating positive relationships and fostering collaborative environments, I bring expertise in driving sales growth, resolving complex customer issues. Passionate about leveraging my skills and experiences to contribute to the success and growth of an innovative organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SunLogic
03.2021 - 04.2024
- Increases store revenue by 15%
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Built relationships with customers to encourage repeat business
- Organized stockroom shelves according to size, color or style
- Addressed customer complaints in a professional manner
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained and managed new employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
Lead Technician
Window Genie
12.2019 - 03.2021
- Established and maintained relationships with key clients, resulting in repeat business
- Performed pressure washing services for owners residential and commercial buildings
- Inspected and ensured safety of sites prior to, during, and after performance of services.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Sales Associate
Home Depot
03.2018 - 12.2019
- Greeted customers and provided exceptional customer service
- Upsold additional items based on customer interests and needs
- Assisted customers with product selection, sizing and styling
- Transported materials between storage areas, loading docks and delivery vehicles as needed
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift and reach.
Education
Radford University
Radford, VA2020
High School Diploma -
Riverside High School
Leesburg, VA2019
Skills
- Exceeding sales goals
- Customer Service
- Team Management
- Issue Resolution
- Upselling
- Guest Relations
- Store Opening and Closing Procedures
- Problem-Solving
- Relationship Building
- Sales Training
Timeline
Assistant Manager
SunLogic
03.2021 - 04.2024
Lead Technician
Window Genie
12.2019 - 03.2021
Sales Associate
Home Depot
03.2018 - 12.2019
Radford University
High School Diploma -
Riverside High School
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