Ian Costello
Boulder,USA
Summary
Dynamic professional with extensive experience in customer service and team management, notably as an Assistant Golf Professional at the City of Boulder, CO. Proven track record in event coordination and sales, leveraging strong communication skills and technical proficiency to enhance operations and drive revenue growth. Committed to delivering exceptional service and fostering client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Golf Pro
City of Boulder, CO
Boulder, USA
02.2022 - Current
- Directed operations of a golf shop generating annual revenue of $2.5 million.
- Managed golf shop and course operations, including driving range and practice areas, to enhance customer experience.
- Oversaw multiple tournaments from initial inquiries through scoring and prize ceremonies.
- Administered tee sheet software and point-of-sale systems to facilitate smooth transaction processes.
- Managed fleet of 50 golf carts, focusing on maintenance and battery care.
- Supervised seasonal employees to maintain operational efficiency and uphold quality standards.
Outside Service Supervisor
Denton Country Club
Argyle, USA
01.2021 - 10.2021
- Trained outside service team to operate efficiently, improving overall service delivery.
- Coordinated outside services to ensure availability for all club members, enhancing member satisfaction.
- Communicated schedules and key information to outside service employees, ensuring clarity and alignment with management directives.
Sales Consultant
Beauty Distributor No.5
Dallas, USA
08.2020 - 01.2021
- Generated $30,000 in sales of professional beauty products from August 2020 to January 2021.
- Established strong client relationships, resulting in increased repeat business.
- Scheduled and led meetings, effectively pitching product offerings to enhance client understanding.
- Conducted cold calls and door-to-door outreach, increasing salon and barbershop engagement.
Busser
RA Sushi Bar and Restaurant
Southlake, USA
04.2017 - 01.2018
- Set up tables promptly to create an inviting dining environment for guests.
- Aided servers with table service and guest requests to streamline operations and improve service flow.
- Cleared and sanitized tables to uphold cleanliness standards and enhance guest experience.
- Executed closing duties to ensure store readiness for next day.
Cashier
Chick-fil-A
Southlake, USA
03.2015 - 02.2016
- Operated cash register, ensuring transaction accuracy and efficiency.
- Assisted customers at drive-thru window, delivering prompt and friendly service.
- Maintained cleanliness and organization in dining room, promoting a welcoming atmosphere.
Education
High school or equivalent -
Southlake Carroll
Southlake, TXSkills
- Customer support and service
- Hospitality and guest services
- Sales appointment scheduling
- Active listening and client interaction
- Interviewing and training
- Supervising and team management
- Technical proficiency
- Software troubleshooting
- Microsoft Office
- Time management and multitasking
- Administrative organization
- Cold calling sales
- Cash handling
- Clear communication skills
- Volunteer management
Certification
Audio Engineering. Went to school in Austin TX at a real recording studio learning how to be an audio engineer/ technician.
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Golf Pro
City of Boulder, CO
02.2022 - Current
Outside Service Supervisor
Denton Country Club
01.2021 - 10.2021
Sales Consultant
Beauty Distributor No.5
08.2020 - 01.2021
Busser
RA Sushi Bar and Restaurant
04.2017 - 01.2018
Cashier
Chick-fil-A
03.2015 - 02.2016
High school or equivalent -
Southlake Carroll