Ian Costello
Summary
Flexible hospitality professional with a strong track record in management and guest relations. Expertise in streamlining operations and enhancing guest experiences through effective team coordination and problem-solving. Passionate about seeing how the restaurant industry can meet the needs of the community and staff in unique ways.
Overview
5
5
years of professional experience
Work History
Host/Expo/Shift Lead/Bartender
Up Hospitality
Nashville, Tennessee
08.2023 - Current
- Delivered exceptional service to guests as host, server, bartender, and manager, enhancing overall guest experience.
- Fostered positive work environment at Germantown Cafe, Park Cafe, and Karrington Rowe through flexibility and teamwork.
- Maintained accurate cash balances, troubleshot technical issues, coordinated schedules, and ensured accountability for opening and closing procedures.
Cashier
615 Deli
Nashville, Tennessee
01.2022 - 08.2023
- Greeted customers entering the store and promptly responded to their orders and inquiries over the phone.
- Managed inventory levels and restocked shelves to ensure product availability for customer demand.
- Participated in menu development discussions for new items and facilitated orientation of restaurant staff.
Food Runner/Host/Expo
Emery Wood Fired
Nashville, Tennessee
10.2022 - 06.2023
- Expedited orders by effectively communicating with kitchen staff during peak hours, enhancing service flow.
- Supported servers by promptly addressing guest needs, facilitating seamless service.
- Developed resilience to remain effective under pressure across various restaurant roles in high-demand environments.
Education
Bachelor of Science - Music Business
Belmont University
Nashville, TN05-2025
High School Diploma -
Simsbury High School
Simsbury, CT06-2021
Skills
- Cash handling
- Shift management
- Workflow optimization
- Effective guest interactions
- Attention to detail
- Team player mentality
- Interpersonal relations
References
- Carey, Alex, (419) 575-3762, Up Hospitality (Germantown Cafe)
- Sam, Salah, (615) 517-7699, 615 Deli
- Billy, Heard, (480) 734-8181, Emery Wood Fired
Timeline
Host/Expo/Shift Lead/Bartender
Up Hospitality
08.2023 - Current
Food Runner/Host/Expo
Emery Wood Fired
10.2022 - 06.2023
Cashier
615 Deli
01.2022 - 08.2023
Bachelor of Science - Music Business
Belmont University
High School Diploma -
Simsbury High School