IAN DAVIS
Deltona
Summary
Dynamic professional with extensive experience in customer service and team leadership at Valvoline Instant Oil. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and problem-solving, consistently achieving sales targets while fostering a positive work environment. Committed to delivering exceptional service and driving team success. Customer-focused professional with successful 3-year career in Automotive industry. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication .
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline Instant Oil
09.2023 - Current
- Assisted in managing daily operations, ensuring optimal workflow and adherence to safety standards.
- Streamlined service processes, enhancing customer experience and reducing wait times.
- Trained and mentored new team members on company policies and technical procedures.
- Monitored inventory levels, coordinating timely reorders to maintain operational efficiency.
- Implemented quality control measures, improving service consistency across all shifts.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in managing daily operations to ensure efficient service delivery.
- Coordinated customer service initiatives, enhancing customer satisfaction ratings.
- Monitored performance metrics to identify areas for process improvement.
Sales Associate/Footwear Associate
Dick Sporting Goods
01.2022 - 08.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with visual standards.
- Processed transactions accurately and efficiently using POS systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on product knowledge and customer service techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Cashier
Burlington Coat Factory Department Store
03.2021 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reduced processing errors by meticulously following transaction procedures.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute
Orlando, FL01-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
- Negotiation
- Computer skills
Certification
BMW ASE Certification
EPA 609 Certification
Volvo G0 Certification
Timeline
Assistant Manager
Valvoline Instant Oil
09.2023 - Current
Sales Associate/Footwear Associate
Dick Sporting Goods
01.2022 - 08.2023
Cashier
Burlington Coat Factory Department Store
03.2021 - 01.2022
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute