Summary
Overview
Work History
Education
Skills
Timeline
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Ian DeLuisa

Tucson,AZ

Summary

Proven track record in enhancing customer loyalty and streamlining order processes, as demonstrated at Amazon. Skilled in critical thinking and customer service, adept at resolving complex issues and leading team development. Achieved significant improvements in efficiency and customer satisfaction through active listening and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Afni Inc, Verizon
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Warehouse Worker

Amazon
09.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment throughout certain departments within the warehouse to be processed in a timely manner.
  • Consistently lifted materials weighing as much as 100 or more pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.

Cashier

Circle K
04.2019 - 09.2020
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma -

Show Low High School
Show Low, AZ
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Problem Resolution
  • Complaint Handling
  • Order Fulfillment
  • Great under pressure
  • Active Listening
  • Team Development

Timeline

Warehouse Worker

Amazon
09.2021 - Current

Cashier

Circle K
04.2019 - 09.2020

Customer Service Representative

Afni Inc, Verizon

High School Diploma -

Show Low High School

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Ian DeLuisa