Ian Ellzey
Biloxi,MS
Summary
Seasoned QA Administrator at FedEx with a proven track record in quality assurance and problem resolution. Recognized for exceptional communication and organizational skills, I effectively managed package logistics and improved operational efficiency. Committed to maintaining a clean workspace, I consistently exceeded performance expectations while fostering strong relationships with team members and customers.
Overview
3
3
years of professional experience
Work History
QA Administrator
FedEx
Gulfport, Mississippi
09.2024 - Current
- Quality Assurance
- Make sure packages are packaged correctly and safely.
- Correct the incorrect address.
- Assist the customer.
- Repack packages.
- Code packages on OPS2.
- Perform MDVS.
- Holding packages for pickup.
- Putting appointment packages out for delivery.
- Correcting packages to the correct route.
- ITQA
- Audit for Misloads.
- Assisting managers.
- Manage the docks.
- Ftrack.
- Status Scan App
- Barcode App.
- Address Resolution App.
- Damaged Package App.
- Package Tracking App.
- Forms App.
- Creates VSA Tracker Excel Sheet.
- DRO
- AutoDSW
- Vision Manifest.
- CEBS
- SPIDR
- F.A.S.T.
- Entering handsheets.
- CSS Mastery, AMS.
- CSS Mastery Recipient Portal.
- CSS Mastery: Preload Assist
- IBNO
- Use the Closure Portal.
- Performing dock walks to assure all packages are coded.
- Creating schedules for package handlers.
- Code 85 Response.
- GIBS App.
- Repack Hazardous Materials Packages.
Stagehand
Island View Casino Resort
Gulfport
12.2023 - 11.2024
- Set up staging equipment for live events and performances.
- Collaborated with production teams to ensure timely setup and teardown.
- Maintained cleanliness and organization of backstage areas.
- Managed inventory of stage props and equipment efficiently.
- Set up and tore down stage sets, lighting, rigging and sound equipment.
- Rigged lights, curtains, scenery and other pieces for shows and events.
- Transported equipment between various locations as needed.
- Placed furniture, platforms, risers or any necessary items required for a show and event.
- Built and decorated props and set pieces according to supervisor instructions.
- Maintained cleanliness of backstage area before, during and after productions.
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
- Organized tools and supplies for use during production.
- Set up tables and chairs for meetings according to layout plans.
- Kept track of inventory levels of materials used in setting up stages.
Banquet Set Up
Island View Casino Resort
Gulfport, MS
12.2023 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Special Events Organizer
Island View Casino Resort
Gulfport
12.2023 - 11.2024
- Managed logistics for conferences, meetings, and entertainment events.
- Collaborated with vendors to secure supplies and services for events.
- Coordinated events and activities for guests and staff engagement.
- Developed promotional materials to enhance event visibility and participation.
- Assisted in training staff on event procedures and guest interactions.
- Oversaw setup and breakdown of event spaces, ensuring smooth transitions.
- Resolved guest inquiries and issues during events to ensure satisfaction.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
Package Handler
FedEx
Gulfport, Mississippi
05.2024 - 08.2024
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages by destination to streamline processing workflow.
- Maintained cleanliness and organization of work area regularly.
- Assisted in training new package handlers on safety procedures.
- Followed safety protocols to ensure a secure working environment.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
Cashier
Island View Casino Resort
Gulfport, Mississippi
02.2023 - 11.2023
- Processed customer transactions accurately and efficiently.
- Maintained cash register and handled cash securely.
- Assisted guests with inquiries and provided exceptional service.
- Balanced cash drawer at the beginning and end of each shift.
- Collaborated with team members to ensure smooth operations.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer issues promptly and professionally.
- Adhered to company policies and procedures consistently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Merchandise Displayer
Island View Casino Resort
Gulfport, Mississippi
10.2022 - 11.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Warehouse Associate
Island View Casino Resort
Gulfport, Mississippi
10.2022 - 11.2023
- Sorted and organized merchandise for efficient storage and retrieval.
- Inspected products for quality assurance before distribution.
- Maintained cleanliness of work area to ensure a safe environment.
- Collaborated with team members to streamline warehouse operations.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Performed basic administrative tasks such as taking inventory of supplies and ordering new items when needed.
Pool Attendant
Island View Casino Resort
Gulfport, Mississippi
08.2022 - 10.2022
- Monitored pool area for safety and cleanliness at Island View Casino Resort.
Education
High School Diploma -
Diberville Senior High School Sch
Biloxi, MS05-2021
Skills
- Communication
- Organization
- Following work rules
- Supervisory communication
- Customer service
- Clean work place
- Determination
- Problem Resolution
- Friendly, Positive Attitude
- Multitasking
- Dependable and Responsible
- Relationship Building
- Time Management
Timeline
QA Administrator
FedEx
09.2024 - Current
Package Handler
FedEx
05.2024 - 08.2024
Stagehand
Island View Casino Resort
12.2023 - 11.2024
Banquet Set Up
Island View Casino Resort
12.2023 - 11.2024
Special Events Organizer
Island View Casino Resort
12.2023 - 11.2024
Cashier
Island View Casino Resort
02.2023 - 11.2023
Merchandise Displayer
Island View Casino Resort
10.2022 - 11.2023
Warehouse Associate
Island View Casino Resort
10.2022 - 11.2023
Pool Attendant
Island View Casino Resort
08.2022 - 10.2022
High School Diploma -
Diberville Senior High School Sch