Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ian Gilchrist

Winston-Salem,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TC2000
02.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Kickboxing Instructor

Champion Martial Arts
06.2022 - 01.2024
  • Provided feedback and corrections to improve students' skills and techniques.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Ensured safety by establishing clear guidelines for sparring sessions while monitoring closely throughout.
  • Maintained clean, organized gym spaces for efficient class setup and breakdown procedures.
  • Delivered engaging group classes that catered to various skill levels, promoting inclusivity and camaraderie among members.

Security Guard

Red Dogs
11.2021 - 02.2023
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Line Cook

Epic Food Co
06.2017 - 02.2023
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Pool Technician

Landfall COA
03.2022 - 08.2022
  • Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Upheld company reputation for excellent service by consistently arriving punctually at job sites with a professional demeanor.
  • Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.

Hood Technician

Intracoastal Fire Protection
02.2020 - 08.2020
  • Clean Hood vents, Ductwork, and fans for Restaurants.
  • Disarm and arm fire suppression systems
  • Inspect fire extinguishers

Education

High School Diploma -

E.A. Laney High School
Wilmington
06.2014

Skills

  • Client Relations
  • Problem-solving abilities
  • Escalation management
  • Live chat support

Accomplishments

  • I am a Second Degree black belt in American Self-Defense System under John Maynard. I am still training and I'm currently learning Muay Thai at Eight Points Muay Thai.

Timeline

Customer Service Representative

TC2000
02.2023 - Current

Kickboxing Instructor

Champion Martial Arts
06.2022 - 01.2024

Pool Technician

Landfall COA
03.2022 - 08.2022

Security Guard

Red Dogs
11.2021 - 02.2023

Hood Technician

Intracoastal Fire Protection
02.2020 - 08.2020

Line Cook

Epic Food Co
06.2017 - 02.2023

High School Diploma -

E.A. Laney High School

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Ian Gilchrist