Summary
Overview
Work History
Education
Skills
Timeline
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Ian Girdner

Full Time Physics Student At NC State
McLeansville,NC

Summary

Passionate Professional with a proven track record at the Miriam P. Brenner Children's Museum,engaging with customers of all ages in hands on activities as well as resolving issues that require attention to detail in a fast moving environment. Completed data entry at NCSU managing large databases and helping to establish communication between alumni and the the department. Strengths in customer service, problem-solving and coachability.

Overview

3
3
years of professional experience

Work History

Associate

Miriam P. Brenner Children's Museum
08.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Data Analyst Intern

NCSU Department of Phsyics
10.2023 - 05.2024
  • Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
  • Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
  • Managed a database tracking over 600 Alumni, including updating existing information, resolving errors, adding new data.
  • Used Google Apps Script to create and optimize datasets in goggle sheets
  • Communicated directly with graduates to help gather data and update information.
  • Created a database of student internships through out the departments history.

Culinary Boot Camp Associate

NCSU Dining
08.2023 - 10.2023
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences.
  • Maintained relationships with customers to maximize sales opportunities.

Education

High School Diploma -

Forest Pine Heritage School
McLeansville, NC
05.2001 -

Skills

Time Management

Timeline

Data Analyst Intern

NCSU Department of Phsyics
10.2023 - 05.2024

Culinary Boot Camp Associate

NCSU Dining
08.2023 - 10.2023

Associate

Miriam P. Brenner Children's Museum
08.2021 - Current

High School Diploma -

Forest Pine Heritage School
05.2001 -

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Ian GirdnerFull Time Physics Student At NC State