IAN GLAUDE
Oakland,CA
Summary
Hardworking employee with customer service, , and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
San Francisco, CA
03.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
Credit Recovery Specialist
TK credit recovery
Pinole, CA
10.2013 - 09.2015
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
Education
Associate of Applied Science - Graphic Design/Multi Media
Brown College
Minneapolis, MN09-2003
Skills
- Customer Relations
- Self Motivated
- Critical Thinking
- Punctual and Reliable
- Excellent Problem-Solving abilities
- Customer Service
- Adaptability
- Goal Oriented
- Computer literacy
- Customer rapport
- Time Management
- Task Prioritization
- Multitasking
- Organization
- Teamwork and Collaboration
Timeline
Driver
Lyft
03.2019 - Current
Credit Recovery Specialist
TK credit recovery
10.2013 - 09.2015
Associate of Applied Science - Graphic Design/Multi Media
Brown College
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