Ian Goodman
Palm Beach,FL
Summary
Tenacious employee enthusiastic about learning the cybersecurity field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong organizational, communication and problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Advisor
Office Depot Inc
03.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Sales Associate
Finish Line Macy's
12.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Information Technology Support Specialist
Palm Beach Supervisors Of Election Office
07.2022 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Associate of Science - Cyber Operations And Warfare
Miami Dade College
Miami, FL12.2024
High School Diploma -
Suncoast Community High School
Riviera Beach, FL05.2020
Skills
- Sales Background
- Customer Service Experience
- Complex Problem-Solving
- Active Listening
- Organizational Skills
- Dependable and Responsible
- Upselling Strategies
- Product Demonstrations
- MS Office
Certification
- IT Support Certificate, Google - 11/09/2021
Timeline
Sales Advisor
Office Depot Inc
03.2023 - Current
Sales Associate
Finish Line Macy's
12.2022 - 03.2023
Information Technology Support Specialist
Palm Beach Supervisors Of Election Office
07.2022 - 09.2022
Associate of Science - Cyber Operations And Warfare
Miami Dade College
High School Diploma -
Suncoast Community High School
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